Cloud Support Engineer-Database

1. Cloud Support Engineer – Database

Amazon Web Services is the market leader and technology forerunner in Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a cloud support engineer, you will act as the ‘Cloud Ninja’ across all the cloud products arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Are you a Technical geek with quirky thinking & obsessed with customer success; Do you prefer “getting your hands dirty” and solving challenging technical issues, then we would love to have you as part of our team. We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

Why AWS Support?
Follow-the-sun model with support sites in various locations globally: Better work-life balance for engineers in each site; Immense Career Growth opportunities with AWS in various other streams; Diverseness: Support engineers not only work on a broad spectrum of technical issues but will also

· Coach/Mentor new hires
· Develop and present training
· Partner with development teams on complex issues
· Participate in recruiting
· Write tools/script to help the team
· Work with leadership on process improvement or strategic initiatives.

BASIC QUALIFICATIONS

· Expert in PostgreSQL DB Engine with relative 4+yrs experience:
· DB performance tuning and troubleshooting
· Experienced setting up monitoring / alarming for production DB environments
· Some experience with NoSQL technologies like DynamoDB , Redis, MongoDB, Cassandra or Riak
· ETL experience in managing data workflow jobs
· Linux/Windows system administration fundamentals.
· Good understanding of distributed computing environments
· Good understanding on DNS, TCP/IP protocols.
· Technology-related Bachelor’s degree or equivalent work experience
· Excellent oral and written communication skills
· Excellent troubleshooting skills with customer service experience / strong customer focus
· Self-starter who is excited about learning new technologies on a regular basis
Open to working shifts (7am-4pm,10am-7pm or 2pm-11pm)

PREFERRED QUALIFICATIONS

· Experience with query analyzers and query tuning / slow query optimization etc.
· Exposure to Virtualization (VMware, Xen, Hypervisor)
· Understanding on IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network
· Monitoring / Troubleshooting tools
· Experience in managing full application stacks from the OS up through custom applications

- More Coming