User Researcher

Arc & Codementor is looking for an experienced user researcher to join our team. As remote working continues to trend, Arc’s mission is to empower talents to do work that matters from anywhere in the world. We believe the foundation to product development is to thoroughly understand the needs and pain points of users. Under the premise of reaching business goals, to understand users and the market, to solve user problems, and to increase user experience, is what we expect the user researcher to achieve alongside with our product team. If you are passionate about user research and yearn scientific yet agile product development, welcome to join us!

Responsibilities

• Lead the whole research process from planning to insight analysis, followed by delivering written reports presentations cross teams.
• Conduct extensive yet in-depth research independently by employing diverse research methodologies to understand current user's experience and potential opportunities / user needs in the market.
• Provide product team with insights that they can actually act on after every research activity with analysis, synthesis and creativity.
• Communicate and collaborate closely with stakeholders, Product Managers, Engineers, and Designers to define and align research goal and expected outcome, and also to gather insights from an early stage of research.
• Proactively make new research proposals based on the understanding of goals and challenges from business, technology and product experience.
• Advocate and mentor others to help them understand more about research so that they can get more involved in the process of shaping product strategies and experience.

Minimum qualifications:

• Bachelor's degree in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or a related field or equivalent practical experience.
• 3+ years of experience within user research including usability testing, contextual inquiry, user interview, survey and others.
• In-depth understanding of each research methodology, not only how to conduct but why and when to apply the right methodology.

Preferred qualifications:

• Master's degree in a related field.
• Proficient communication skill to deliver key user research findings with cross teams and stakeholders with verbal and written form of presentation.
• Previous experience of working as a user researcher with product team and designers at startups with a fast pace in software industry .
• Knowledge and experience in quantitative research with statistics and SPSS is a plus.

【關於文化】

• 很有活力
• 成員背景多元，不只會交流程式語言，也會交流各國語言
• 溝通扁平，我們相信所有想法都是讓團隊繼續成長的動力
• 工作嚴謹但氣氛輕鬆
• 喜歡學習，交流新事物
• 致力於解決真正的問題，而非虛榮的指標
• 幽默感十足，辦公室隨時都會有很好玩的事情
• 不只是工作夥伴也是可以聊天和假日相約的好友

【關於福利】

• 優於勞基法的請假制度（到職即有假，且無限年假）
• 年度健康檢查補助
• 員工在家工作軟硬體補助（包含網路費、辦公桌椅、螢幕...等）
• 每月購書補助
• 生日時有精心準備的感人卡片及小禮物
• 特殊日子會有免費飲料
• 三不五時的溫馨聚餐和出遊
• 彈性的上下班時間和工作地點

【關於辦公室】

• 在交通極度方便的好地方，離忠孝新生站差不多30秒的步行距離，旁邊有非常多飲料及美食
• 大桌子、大螢幕和夠強的冷氣，standing desk 當然也少不了
• 舒服明亮寬敞的環境，有很好的view
• 吃不完的零食、茶、咖啡和常常冒出來的各地美食

Why Arc & Codementor?

• A smart and energetic team that is passionate about solving customers’ needs and loves to learn new things
• Diverse team members - our colleagues are from different countries and backgrounds. We’re excited to share our experience with you
• Flat organizational structure - you'll be able to make a profound impact on the work we do and every idea is welcome
• Generous vacation/time-off policy
• Remote work stipend
• We believe in continuous learning, and we have a book/e-book benefit to help you achieve this
• Team bonding activities, happy hour, lunch, or dinner occasionally
• Flexible working hours and locations
• A bright and comfortable office - with a standing desk and lots of snacks & drinks

Follow our Instagram to know more about life at Arc: https://www.instagram.com/lifeatarc.dev/