工作內容

Arc is a global network of elite developers that allows startups and enterprise companies to flexibly and affordably scale their engineering teams. Each software developer must pass a rigorous screening process (vetting process) that ensures they can effectively communicate and perform on long-term, high impact projects.

At Arc, we are building a core team that spans the globe, and we are looking for talent to join our Support Team. This is a full-time, fully remote role.

As the Support Specialist at Arc, you will be responsible for:

  1. managing freelance engagements or permanent hires made via Arc’s platform ,and
  2. supporting communication with Arc’s developer network.

You will be one of the primary points of contact for Arc developers as well as Arc clients, ensuring each has an optimal experience at Arc. You will collaborate with our team to ensure that each party is oriented to our platform and has a meaningful experience.

We’re a fast growing company and accustomed to fast changes and career growth opportunities depending on each person’s interest and contribution. We expect each team member to take accountability of their own projects and work as a team in maintaining/improving our processes.

Team Culture and Ethos

  • Each of us brings our own specialty and strength to the team. Team collaboration is what drives those strengths to its fullest potential
  • Honesty is appreciated and is what drives our team to improve
  • Respect for each other’s time and opinions is number 1

What You Will Be Doing

  • Be one of Arc’s contact points for freelance engagements
  • Be one of Arc’s contact points for permanent hires made by Arc clients
  • Respond in a professional and timely manner to email inquiries about the accounts you are assigned to
  • Collaborate with the team regarding technical and nontechnical issues your accounts are experiencing
  • Know the vetting stages well enough to guide developers or address questions developers and clients may have regarding it
  • Know the dashboard flows well to address any inquiries from developers and clients
  • Work together with the team in managing routine miscellaneous processes

條件要求

We Hope You Have

  • 3 consecutive years of experience in customer support related roles
  • Meticulously organized and detail-oriented
  • Must have the habit of documentation
  • Near native or native English written and verbal communication skills
  • Strong people skills and high EQ
  • Experience working under pressure and consistently hitting well-defined goals
  • Must be an individual contributor and autonomous yet comfortable to proactively seek for help when needed
  • Ability to communicate effectively by video calls, email, and Slack
  • Comfortable measuring progress with statistics
  • Must see the value of having standardized processes
  • Be able to analyze a situation from a bird’s eye view

[Important] please submit your CV and application via this link to be considered: https://grnh.se/7f1c0c774us

遠端型態

完全遠端面試
完全遠端工作

員工福利

【關於文化】

  • 很有活力,喜歡有趣的挑戰
  • 成員背景多元,不只會交流程式語言,也會交流各國語言
  • 溝通扁平,我們相信所有想法都是讓團隊繼續成長的動力
  • 工作嚴謹但氣氛輕鬆
  • 喜歡學習,交流新事物
  • 致力於解決真正的問題,而非虛榮的指標
  • 幽默感十足,辦公室隨時都會有很好玩的事情
  • 不只是工作夥伴也是可以聊天和假日相約的好友



​【關於福利】

  • 到職即有假,且無限年假
  • 彈性的上下班時間和工作地點 (全遠距or Hybrid都可以!)
  • 年度健康檢查補助
  • 員工在家工作軟硬體補助(包含網路費、辦公桌椅、螢幕...等)
  • 每年學習金補助
  • 生日時有精心準備的感人卡片及小禮物
  • 特殊日子會有免費飲料
  • 三不五時的溫馨聚餐和出遊


【關於辦公室】

  • 在交通極度方便的好地方,離忠孝新生站差不多30秒的步行距離,旁邊有非常多飲料及美食
  • 大桌子、大螢幕和夠強的冷氣,standing desk 當然也少不了
  • 舒服明亮寬敞的環境,有很好的view
  • 吃不完的零食、茶、咖啡和常常冒出來的各地美食

Why Arc & Codementor?

  • A smart and energetic team that is passionate about solving customers’ needs and loves to learn new things
  • Diverse team members - our colleagues are from different countries and backgrounds. We’re excited to share our experience with you
  • Flat organizational structure - you'll be able to make a profound impact on the work we do and every idea is welcome
  • Unlimited paid time-off policy
  • Annual learning stipend 
  • Remote work stipend
  • Annual health check subsidy (TW)
  • Team bonding activities, monthly office happy hour
  • Flexible working hours and locations
  • A bright and comfortable office - with a standing desk and lots of snacks & drinks

Follow our Instagram to know more about life at Arc: https://www.instagram.com/lifeatarc.dev/

薪資範圍

NT$ 700,000 - 900,000 (年薪)

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