該職缺目前已經停止招募。

English Customer Support

1078

Smart and get things done.


名稱: Codementor

地區:台北

地址: 台北市中正區新生南路一段50號七樓之七

公司規模:30人

工作內容

We're looking for a full-time customer support who loves helping people to join our team. If you're quick on your feet, love solving users' problems, and enjoy a fast-paced work environment, we want you on the team.

This role will be on the front lines working with our users. The candidate will also work with our internal teams to improve user experience and resolve any issues with the product.

- Compose thoughtful and accurate messages or customize prepared responses to customer emails.
- Be a first point of contact to handle and resolve customer complaints.
- Identify and escalate issues appropriately.
- Provide friendly and efficient service to the worldwide Codementor community
- Proactively and independently work to meet targets and goals.
- Arbitrate in situations between users and mentors.

條件要求

- Fluent in written English
- Strong communication and interpersonal skills.
- An interest in tech startups and software development
- Investigative and mediation skills
- Ability to multi-task, prioritize, and manage time effectively

公司福利

【關於文化】
- 很有活力
- 成員背景多元,不只會交流程式語言,也會交流各國語言
- 組織扁平,我們相信所有想法都是讓團隊繼續成長的動力
- 工作嚴謹但氣氛輕鬆
- 喜歡學習,交流新事物
- 致力於解決真正的問題,而非虛榮的指標
- 幽默感十足,辦公室隨時都會有很好玩的事情
- 不只是工作夥伴也是可以聊天和假日相約的好友

【關於福利】
- 免打卡,彈性工作時間
- 基本勞健保和優於勞基法的請假制度(到職即有假)
- 交通極度方便的好地方,離忠孝新生站差不多30秒的步行距離,旁邊有非常多飲料及美食
- 乾淨大桌子和夠強的冷氣
- 舒服明亮寬敞的環境,有很好的view
- 吃不完的零食、茶和咖啡
- 特殊日子會有免費飲料
- 生日會得到小驚喜
- 定期的溫馨聚餐和出遊
- 一年一次國外Retreat

Why Codementor?
- A smart and energetic team that is passionate about solving customers' needs and loves to learn new things!
- Diverse team members - our colleagues are from different countries and backgrounds.
- We're excited to share our experience with you!
- Flat organizational structure - you'll be able to make a profound impact on the work we do and every idea is welcome!
- Flexible vacation/time-off policy
- A bright and comfortable office - with a standup desk!
- Snacks and drinks are provided in the office
- Our office is 1 min away from MRT Zhongxiao Xinsheng Station(忠孝新生站)
- Group activities (Hiking, Bowling, KTV, etc.)
- We have team dinners and happy hours regularly

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