We're looking for a full-time customer support who loves helping people to join our team. If you're quick on your feet, love solving users' problems, and enjoy a fast-paced work environment, we want you on the team.
This role will be on the front lines working with our users. The candidate will also work with our internal teams to improve user experience and resolve any issues with the product.
- Compose thoughtful and accurate messages or customize prepared responses to customer emails.
- Be a first point of contact to handle and resolve customer complaints.
- Identify and escalate issues appropriately.
- Provide friendly and efficient service to the worldwide Codementor community
- Proactively and independently work to meet targets and goals.
- Arbitrate in situations between users and mentors.
- Fluent in written English
- Strong communication and interpersonal skills.
- An interest in tech startups and software development
- Investigative and mediation skills
- Ability to multi-task, prioritize, and manage time effectively
Why Arc & Codementor?
- A smart and energetic team that is passionate about solving customers' needs and loves to learn new things!
- Diverse team members - our colleagues are from different countries and backgrounds.
- We're excited to share our experience with you!
- Flat organizational structure - you'll be able to make a profound impact on the work we do and every idea is welcome!
- Flexible vacation/time-off policy
- A bright and comfortable office - with a standup desk!
- Snacks and drinks are provided in the office
- Our office is 1 min away from MRT Zhongxiao Xinsheng Station(忠孝新生站)
- Group activities (Hiking, Bowling, KTV, etc.)
- We have team dinners and team bonding events regularly
- Remote friendly
Follow our Instagram to know more about life at Arc: https://www.instagram.com/lifeatarc.dev/
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