Community Support【社群客服專員】


Smart and get things done.

名稱: Arc & Codementor



About Arc

Arc is a global network of elite developers that allows startups and enterprise companies to flexibly and affordably scale their engineering teams. Each software developer must pass a rigorous screening process that ensures they can effectively communicate and perform on long-term, high impact projects.

At Arc, we are building a core team that spans the globe, and we are looking for talent to join our Supply team.

Position Description

As a Community Support at Arc, you will be responsible for

1) managing Arc vetting processes and 2) support communication with Arc’s developer network. 

You will be one of the primary points of contact for developers before they’re approved as an Arc developer, ensuring each has an optimal experience at Arc. You will collaborate with our team to ensure that each developer is oriented to our platform and have a meaningful experience. 

We're a fast growing company and accustomed to fast changes, which creates career growth depending on each person’s interest and contribution. In a year, we expect each team member to create initiatives for the company, build upon and/or improve our processes that contributes to our company mission. 



  • Coordinate with the team in managing and improving the quality of vetting funnels

  • Guide developers through the funnels efficiently and correctly

  • Act as the primary point of contact for developers in the vetting processes

  • Act as the primary point of contact and handle payouts for all part-time interviewers 

  • Respond in a professional manner to email inquiries about vetting processes and other miscellaneous items

  • Review mentor applications 



  • Meticulously organized and detail-oriented

  • Superb English written and verbal communication skills

  • Strong people skill and high EQ

  • Experience working under pressure and consistently hitting well-defined goals

  • Must be an individual contributor and autonomous

  • Ability to communicate effectively by video calls, email, and Slack




- 很有活力
- 成員背景多元,不只會交流程式語言,也會交流各國語言
- 溝通扁平,我們相信所有想法都是讓團隊繼續成長的動力
- 工作嚴謹但氣氛輕鬆
- 喜歡學習,交流新事物
- 致力於解決真正的問題,而非虛榮的指標
- 幽默感十足,辦公室隨時都會有很好玩的事情
- 不只是工作夥伴也是可以聊天和假日相約的好友

- 基本勞健保和優於勞基法的請假制度(到職即有假)
- 年度健康檢查補助
- 交通極度方便的好地方,離忠孝新生站差不多30秒的步行距離,旁邊有非常多飲料及美食
- 乾淨大桌子和夠強的冷氣
- 舒服明亮寬敞的環境,有很好的view
- 吃不完的零食、茶和咖啡
- 特殊日子會有免費飲料
- 生日會得到小驚喜
- 定期的溫馨聚餐和出遊

Why Arc & Codementor?
- A smart and energetic team that is passionate about solving customers' needs and loves to learn new things!
- Diverse team members - our colleagues are from different countries and backgrounds.
- We're excited to share our experience with you!
- Flat organizational structure - you'll be able to make a profound impact on the work we do and every idea is welcome!
- Flexible vacation/time-off policy
- A bright and comfortable office - with a standup desk!
- Snacks and drinks are provided in the office
- Our office is 1 min away from MRT Zhongxiao Xinsheng Station(忠孝新生站)
- Group activities (Hiking, Bowling, KTV, etc.)
- We have team dinners and team bonding events regularly
- Remote friendly

Follow our Instagram to know more about life at Arc:




地區:臺灣 台北


NT$ 40,000 - 70,000 (月薪)


在 Arc & Codementor,工程師同時具備使用者的角色,讓我們在開發的每一秒鐘,都可以設身處地為使用者著想。我們喜歡寫程式,更喜歡看到親...
台北 . 正職
前端工程師NT$ 60,000 - 100,000 (月薪)
除了介面視覺設計,你將一同參與Arc & Codementor的產品線,包含發想、規劃與架構設計,並且與我們一起建立 Arc & Code...
台北 . 正職
Arc 的任務是讓所有人才在世界各地發光發熱! 我們建立了一個全方位的工程師媒合平台,為世界各地一流的企業尋找頂尖的遠端工作工程師,甚至是建立遠端工程師...
台北 . 正職
UIUX/視覺設計NT$ 70,000 - 120,000 (月薪)
  We’re looking for a motivated HR Manager to join our growing team! ...
台北 . 正職
What You Will Be Doing - Run your own outreach and email campaigns - Brainst...
台北 . 實習
行銷/社群經營NT$ 160 - (時薪)
Arc’s mission is to empower talent to do work that matters from anywhere. Ar...
台北 . 正職
We’re looking for a part-time customer support specialist who loves helping p...
台北 . 實習
客服/銷售人員NT$ 160 - 180 (時薪)
About Arc Arc is a global network of elite developers that allows star...
台北 . 正職
財務/行政/營運NT$ 40,000 - 70,000 (月薪)
We’re looking for a Financial Operations Specialist to join our growing team!...
台北 . 正職
財務/行政/營運NT$ 40,000 - 70,000 (月薪)