【 About the role 】
Customer Support/Success Managers (CSM) take ownership of Crescendo Lab's close-long term customer relationships and the highest possible satisfaction which we value very much. As a CSM, you will collaborate with different functional teams to make sure customer needs are met and problems are solved effectively. You are responsible for the day-to-day management to ensure customer onboarding, retention, renewal, and upsell success. CSMs also need to understand customer business needs, maximize product adoption across all accounts, bring the latest product features as well as know-how to customers, and serve as a trusted advisor.
Crescendo Lab Eng Website：https://www.eng.cresclab.com/
Crescendo Lab Thai Website:：https://www.thailand.cresclab.com/