該職缺目前已經停止招募。

Japanese Speaking Customer Service Representative (日本語カスタマーサービス)

工作內容

日本語カスタマーサービスエージェント募集。
経験者優遇、未経験の方も歓迎です。

応募条件
ー母国語が日本語で、尚且つ尊敬語、謙譲語とビジネス日本語が出来る方。
ー中級から上級レベルの英語力。(英語での面接とトレーニングがあります。)

仕事時間
朝9時~午後6時(台湾の休日にも出勤の必要あり)
週休二日

英語が心配な方は、詳細をご確認したい方は一度私までご連絡頂けましたら、ご相談お受けいたします。

Customer Service Representative Japanese

The primary purpose of a Tier 1 Customer Service Representative is to provide first class customer service by responding to inbound emails, phone calls or chats from end customers who have purchased products through one of Digital Rivers many client on-line stores. This will include queries on pre-sales, downloading products, physical delivery and returns.

Essential Job Duties:

o Provide first class customer service by email & phone to customers who have purchased products through one of Digital Rivers many client on-line stores. This will include queries on pre-sales, downloading products, physical delivery and returns.
o Identify research and resolve customer issues with the aim of first contact resolution.
o Complete call logs and reports where required.
o Offer a high level of service meeting our department key metrics for Quality and Productivity.
o Liaise effectively with other internal departments and external businesses in a professional manner as required.
o Recognize, document and escalate customer issues or trends following appropriate communication and escalation channels where required.
o Adherence to Digital River company policies.
o Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
This description is intended to be only a general outline of key responsibilities. It is expected that the employee will perform these and any other activities which may be assigned or which may occur in the normal course of business.

條件要求

Education/Experience Requirements:

o Minimum of 1+ years of experience in a customer service role ideally in a contact center environment.
o Demonstrated a passion for excellence with respect to treating and caring for customers.
o Have a pleasant, patient and friendly attitude.
o Ability to work under pressure and manage multiple tasks.
o Able to set priorities, respond to change, and demonstrate flexibility in dealing with daily demands.
o Strong problem solving skills and ability to interpret and communicate data.
o Excellent communication skills in English and Japanese language: written, verbal, and listening.
o Be able to troubleshoot basic issues related to technology.
o Partner successfully in a team environment.
o Very familiar with computer operation systems, (incl. Microsoft suite).
o Must be flexible to work various shifts including evenings, holidays, and weekends where required.

公司福利

|該有的我們都有| 
勞健保
勞工退休金提撥
員工團保(包括人壽保險、意外保險、住院醫療、傷害醫療及防癌保險、職災)

|好好工作也要好好休息| 
週休二日
優於勞基法之年假制度 ( 15天年假 ) 
優於勞基法之病假制度 ( 7天全薪病假 )

|提升幸福指數| 
介紹獎金
績效獎金
生日禮金
教育訓練 ( 員工進修補助 )
順暢的升遷管道
多元的職位輪調及海外工作機會

|認真工作認真玩|
年度海內外員工旅遊
部門聚餐
每週五啤酒日
免費提供早餐、咖啡、鮮奶、水果、下午茶
一元販賣機提供多樣飲料及零食
多元社團活動並提供社團活動補助
盲人按摩服務
福委會不定期舉辦節日活動及相關補助

|還要給你更多|
年度員工半日型健康檢查
完善舒適的辦公環境
安全的兒童遊戲室
舒適的哺乳室
設備齊全的休憩室,Wii遊戲機應有盡有
員工優惠

|幸福企業|
2014年獲得勞工局所頒發之幸福企業獎

薪資範圍

面議(經常性薪資達4萬元)

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