CRM Community Coordinator (Hardware after service & Software UX Improvement Program)


1. Deal directly with customers and users via email or telephone
2. Respond promptly to customer inquiries, complaints or problems
3. Establish tracking and follow-up systems on customer inquires
4. Determine a course of action to resolve customer problems
5. Collect, obtain and evaluate relevant customer information
6. Review and segment customer and user requirements as well as their profile details
7. Establish a verification process for special user profile upgrades


1. Bachelor degree in Business, Communication, Marketing or any related fields
2. Highly service-oriented
3. Highly detail-oriented and able to multi-tasking effectively
4. Experience in direct and digital marketing
5. 2 years experiece in customer acquisition, re-engagement and retention strategies
6. 2-3 years experience in the fields of CRM, customer services or similar fields
7/ Experience in analysing customer data and utilising potentials
8. Fluent in both English and Mandarin (writing and speaking), knowing other languages are a big plus
9. Exceptional interpersonal and written/verbal communications skills
10. A passion for diving and the diving lifestyle



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