CRM Community Coordinator (Hardware after service & Software UX Improvement Program)

工作內容

1. Deal directly with customers and users via email or telephone
2. Respond promptly to customer inquiries, complaints or problems
3. Establish tracking and follow-up systems on customer inquires
4. Determine a course of action to resolve customer problems
5. Collect, obtain and evaluate relevant customer information
6. Review and segment customer and user requirements as well as their profile details
7. Establish a verification process for special user profile upgrades

條件要求

1. Bachelor degree in Business, Communication, Marketing or any related fields
2. Highly service-oriented
3. Highly detail-oriented and able to multi-tasking effectively
4. Experience in direct and digital marketing
5. 2 years experiece in customer acquisition, re-engagement and retention strategies
6. 2-3 years experience in the fields of CRM, customer services or similar fields
7/ Experience in analysing customer data and utilising potentials
8. Fluent in both English and Mandarin (writing and speaking), knowing other languages are a big plus
9. Exceptional interpersonal and written/verbal communications skills
10. A passion for diving and the diving lifestyle

公司福利

【本來就屬於你的基本福利】
到職當日一定幫你加入勞保和健保
依規定提撥6%的勞工退休金
第一年就有假可以休!

【Deepblu比別人做的更多】
*優於業界的核薪標準!年終獎金、優先享有員工配股!
*每年由Deepblu贊助員工團體潛水旅遊!
*補助學費貴鬆鬆的OW diver開放水域潛水員執照,讓你體驗海水下的美好!
*每月外出聚餐公司出!聯繫感情,作夥吃好料!
*每季一天的Fun day,今天不上班,大家一起出去玩!
*供應零食點心、飲料咖啡,讓您隨時補充熱量和咖啡因,上班不怕餓、不怕愛睏!
*夏季贈送每人每週兩張氣瓶券,鼓勵你出去潛水、享受人生!
*提供每年一次的全身健康檢查,關心你的健康!
*提供團保意外險,讓你安全放心上下班!
*無空間侷限感的工作環境!交通便利的上班地點!

薪資範圍

面議(經常性薪資達4萬元)