【Overview】
• Providing IT and technical support in line with the company’s business requirements.
【Key Responsibilities】
• Providing IT support in the planning, deploying, administering, maintaining, and upgrading systems and services.
• Working on projects and initiatives, both local and global in scope alongside other IT functions.
• Reporting to the global Network Manager and taking direction from them.
• Maintain superb documentation of equipment details, configuration changes and daily activities.
• Communicate clearly and regularly within Network Operations, and laterally within IT Infrastructure teams to coordinate and quickly resolve end user issues.
• Diagnose, Troubleshoot and Resolve issues that fall under Network Operations: Route, Switch, Wireless, Firewall/Security and Voice.
• Maintain operation of various hardware: Cisco and Juniper switches. Cisco routers. Cisco, SonicWALL, Juniper, Fortinet and Palo Alto firewall appliances. Avaya voice solutions: System Manager, Call Manager, VM and related hardware (PBX, etc.).
• Appreciation of matured and emerging technologies.
【Qualifications】
• Degree or equivalent experience in IT or equivalent discipline.
• One of the following or a similar qualification:
- Cisco CCNA or Higher
- Palo Alto PCNSA or Higher
- Fortinet NSE4 or Higher
- CompTIA Network+
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