該職缺目前已經停止招募。

Customer Service Coordinator

ÉVASION

工作內容

- Providing hight quality service to customer and detailed information
- Communicate effectively between hotel and customer for customer requests : airport pick up service, book spa, dinner,…etc
- Handle with customer claims regarding mistakes from hotel arrangement : missed pick up service, housekeeping problems ..etc
- Maintain good relationship with Evasion hotel partners
- Handle general claim
- Analyze claims and make monthly report to improve the quality service
- Organize Customer Satisfaction Surveys
- VIP customer care : sending welcome letter to hotels
- Hotel customer reviews screening

條件要求

- English language skills (proficient in written and spoken)
- Strong sense of sales oriented and customer service
- Detail oriented and follow process and procedures
- Working knowledge of MS Office (Word)
- Work experience more than 6 years in the luxury hotel industry, reservation or concierge service team
- Good knowledge of high quality customer service
- Problem solving skills

Education and . Certification
- University degree or degree in hospitality, travel, tourism

Experience
- 6 years of experience from hotel industry or equivalent of experience

月薪 NT$ 60,000起

公司福利

・我們提供最舒適自在的工作空間,面對一整片綠意盎然的華山大草原
・實木家具、大面積窗戶、暖氣機
・提供茶水、咖啡、鮮奶、茶水飲用
・有機會認識不同領域的人與其他創業者

薪資範圍

NT$ 60,000 - (月薪)