System Analyst (Salesforce) 系統分析師

Are you an experienced and passionate System Analyst?
Greenpeace East Asia would like to hear from you!

PURPOSE and SCOPE OF THE JOB
Greenpeace East Asia (GPEA) is a leading environmental campaigning organization, working with supporters in East Asia and globally to tackle the most crucial environmental crises affecting the region and the world. The effectiveness of Greenpeace is in its ability to work to engage supporters with key environmental battles, inspiring them to take actions to make the world more sustainable.

As part of the Data Insights Team within the Fundraising & Engagement (FR&E) department, the System Analyst - Salesforce will be involved in supporting various data management functions, maintaining the accuracy and quality of supporter database, campaign activities and financial income data, along with providing an understanding of supporter behavior through reports and analysis of data.

THIS ROLE WILL:

• ensure timely and accurate processing of donation payment, income reconciliation, other administrative tasks and data requests
• maintain accurate supporter information on the CRM system
• create and maintain various reports
• support various data management functions such as data governance, data security, data quality, documentation and knowledge base etc.
• provide support to the users of the CRM system

RESPONSIBILITIES

• Ensure timely and accurate donation payment processing. Arrange and follow up approval on direct debit requests and help fulfill other transactions
• Perform administrative tasks and requests (e.g. debit fail, income reconciliation, reporting, preparing and updating payment and supporter data, liaising with banks and payment gateways on payment issues, sending and tracking of donor pledges/ letters, annual receipts, dealing with bounce backs from mailing programmes, etc.)
• Ensure all bank statements and documents are in line with the actual transactions
• Produce and maintain regular payment status report
• Maintain data quality and integrity of CRM records
• Document business and operational practice
• Maintain all communication/transaction details in the CRM system
• Provide various reports

SKILL AND EXPERTISE REQUIRED

• Degree in information technology, computer science, engineering, business analytics, statistics or a related field.
• Demonstrated experience in Salesforce CRM administration. Salesforce Administrator certification is highly regarded.
• Proficiency in SQL
• Fluency in written and spoken English. Other languages such as Cantonese, Mandarin, or Korean would be highly regarded.
• Strong communication skills and ability to communicate complex problems or analysis in plain English.

This is a 3 years contract subject to renewal. Interested parties, please submit your cover letter to explain your motivation to apply the position and resume here: https://careers.gpeastasia.org/go/Taiwan-Office-Job/4569410/ As we receive a large number of applications for our advertised positions, only short-listed candidates will be notified.

Greenpeace is committed to the principle of equal employment opportunity for all employees, regardless of sex, marital status, race, religion, age, disability, sexual orientation, gender identity, and any other characteristics unrelated to the performance of the job. Selection will be in accordance with objective, job-related criteria and the appointment will be on the basis of the applicant’s merits and abilities.
(All information collected for recruitment purpose only)
 

綠色和平為延攬具有領域專業且高潛力人才，提供貼近員工需求的福利措施。台灣地區，提供的福利包含：

■ 休假制度
．優於法規的特休制度：15天/年
．全薪病假： 2天/月
．服務滿7年，可另享特別休假日
．其他法定休假

■ 人性化制度
．彈性工作時間
．遠端工作福利 (視職務工作內容調整)
．加班可選擇補休或加班費

■ 教育訓練
．多元的員工發展及訓練
．不定期舉辦領導力、溝通力等多元能力工作坊及課程
．內部員工自主分享活動

■ 保險及健康管理：
．依法辦理勞保、健保及勞退
．團體保險
．EAP 員工協助方案
．年度健康檢查
．臨場健康服務，護理師提供定期駐點服務

■ 其他項目：
．不定期舉辦聚餐及辦公室同樂活動
．年度尾牙
．生育婚慶紅包

如果您熱愛大自然並對全球環境議題有熱忱
如果您對國際事務、非政府/非營利治理有興趣
如果您熱於突破挑戰及解決問題，並能自我激勵
如果您喜歡跨文化工作團隊及扁平化組織溝通模式
歡迎專業的您加入Greenpeace 綠色和平