About the Job:
To contribute to an inspiring and joyful shopping experience for all visitors and customers. This includes in particular:
1. Understanding customers' emotional needs and translating them into implemented commercial solutions.
2. Securing the foundation for an inspiring, joyful, welcoming and family-friendly atmosphere.
3. Using customer insights to improve customer satisfaction.
4. Securing a fast, easy and customer-friendly check out.
5. Securing a cost-effective payment process.
About the assignment:
1. Contribute to the creation and operational implementation of the local customer relations' action plan. Support a customer-focused culture throughout the complete unit and ensure an overall inspiring shopping experience.
2. Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans.
3. Create the emotional conditions for a positive meeting with visitors and customers.
4. Implement the "ways to shop" in your unit.
5. Provide a family-friendly environment that converts more visitors to happy customers.
6. Provide an inspiring and motivating direction for your team and its individual members to ensure development and succession.
7. Provide input to the service agreements and contracts with internal/external partners and support co-workers in executing those.
8. Ensure balanced operational excellence in daily operations within the stated area of responsibility to secure a positive shopping experience.
9. Support proactively with customer insights to generate business and functional improvements.
10.Implement the global solutions, services and tools that support easy and fast check out, and a safe and secure working environment.
1. Passionate about home furnishing industry.
2. Experience of working in vibrant retail environment with proven track record
3. Experience of supervising and working in a team
4. Experience of serving customers.
5. Ability to priorities and organize work.
6. Fair English skills in reading, witting and speaking.
|發展與教育訓練|我們重視員工發展。為確保能夠持續成功及擴展，我們必須讓員工得到所需的支持，協助其發揮最佳表現。
|工作與生活的彈性| 運用自有的家具家飾，打造具彈性、舒適、多元的工作環境。
