業務支援工程師 Pre-Sales (台北市)

Infinities 數位無限

工作內容

We are looking for a Pre-Sales Consultant, which holds a critical position of being the technical domain expert with in-depth knowledge for related technology, products and services.
The Consultant works closely with the Business Development Manager (‘BDM’) or Sales Team to jointly engage, assesses requirements, design and recommend solutions for their customers in response to their requirements. The Consultant will also be asked to validate recommended solutions with their customers via on-site pilot project and proof of concept engagements to ensure that the recommended solution effectively meets or exceeds their customers’ expectations. The Consultant will often be required to make presentations on solutions and services that meet or predict their clients’ future needs.

Responsibilities:
Supports Business Development Manager and/or Sales Team from opportunity identification through closing of deal.
Maps customer requirements to the offerings portfolio describing solution and scope of work to meet or exceed requirements.
Take lead and/or work as part of a team with other functional teams to review overall solution taking into consideration the deliverable aspects as well.
Supports the BDM by providing views and input that is relevant to pricing considerations and provides the necessary technical proposal.
Supports Account/Opportunity planning activities.
Jointly work with BDM in building opportunities / pipeline through consultative selling approach.
Architect the technical solution in response to customer requirements.
Supports technical representation in Bid Management and Review process.
Review new vendors and technologies jointly with BDM.
Conducts training and briefing session on relevant solution to internal teams.
協助業務處理客戶所提出產品相關應用的技術問題,並提供客戶技術支援服務。
協助進行應用和測試並支援業務所面臨的技術問題。
協助業務人員在產品上的基礎知識訓練,以及提供客戶、工程師在產品使用方面的技術訓練。
配合業務與客戶的需求,安裝設備與處理系統問題。
協助業務人員處理不良品客訴,處理銷貨、折退讓問題以及提供售後服務。
處理並改善客戶遇到的異常狀況,進而提昇客戶滿意度。
提供客戶產品喜好給業務人員銷售產品作參考。
整合內部資源以回應客戶相關測試的需求。
撰寫產品規格書或編譯技術文件說明書。
將客戶端所提出的需求,告知產品經理,以作未來產品開發上的參考。
了解客戶端客製程式的需求,並進行程式的撰寫及安裝。

上班地點:台北市信義區基隆路一段178號8樓

出差外派:需出差,一年累積時間約一個月以下

條件要求

Understand different hypervisors or OpenStack.
Candidate should have experience in a similar function in the IT industry/ Distribution business
Ideally with 5 years experience or more in similar capacity
Experience in opportunity assessment, RFP processing and business development for large customer is preferred
Ability to present to senior level executives and business managers
Customer-driven and result-oriented
Meticulous, self-motivated and able to work under pressure
A team player with leadership quality, excellent communication, analytical, negotiation and interpersonal skills.

3年以上軟體專案開發經驗,具紮實技術基礎
3年以上SA或SD經驗
1年以上專案管理實務經驗
良好客戶溝通協調能力
有虛擬化或雲端平台導入或建置經驗尤佳

公司福利

1. 年終獎金、尾牙抽獎
2. 部門聚餐
3. 員工健檢補貼
4. 員工認股制度
5. 員工在職教育訓練
6. NoteBook購買補貼
7. 免費咖啡/點心提供

出勤休假保險制度:
1. 自由上下班、週休二日
2. 任職日起即有每年10日特休假
3. 多項假別優於勞基法規定的休假制度
4. 勞保、健保、員工免費團體意外保險、勞退提撥

薪資範圍

面議(經常性薪資達4萬元)