Operational Account Manager - Taiwan 客戶技術經理, 台灣

Job Description

• • Handling overall responsibility for managing our relationship with our partners
  • Monitoring, facilitating and consulting the partner during the adoption process of our technology
  • Establishing a trusted adviser relationship that works to ensure our partner’s full satisfaction with our technology
  • Proactively monitor our partner’s activity and provide on-time and around the clock insights and solutions to the partner
  • Liaise with our internal teams to improve our partner’s outcome and the performance of our technology
  • Plan strategic campaigns to help our partners meet their needs and goals
  • Prioritize and drive resolution on escalated partners’ issues
  • Act as a liaison between our product management and the partner, with a focus on communicating the work day  roadmap and how the roadmap will influence customer activities.

• A university degree in Business, Marketing, Engineering, or related fields
• To some extent, digital marketing (or related experience) in a customer-oriented position
• Show us that “you’ve got what it takes” to collaborate and build strong visionary relationships with customers, especially at the executive level. Aka, your sharp business acumen
• Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we’ve got clients all over the world!Be a self-motivated and savvy tech bug, always in search for new solutions and ideas to improve our relationship with our clients
• Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with ur products and our assistance
• Superior project and time management skills. A keen eye for detail is a plus!
• Passion for testing, measuring and improving outreach and follow-up effectiveness
• The ability and flexibility to work in a fast-paced startup environment
• Solid understanding of basic web concepts and digital marketing
• Excellent written and oral skills in Chinese

- Occasional business trip to APAC region, or even to Europe
- Opportunities to overseas summit/training
- Monthly training (Including Sales, Digital Marketing, Customer Success and Google Analytics) designed for our team members.
- Free Udemy membership ( With more than 30.000 courses)
- Free Blinkist membership ( to make you able to discover more than 2000+ books)
- Free Spotify membership (to make you able to listen to your favorite music while you are working)