KKday's vision is to allow every traveler to embark on a journey as they like, and travel all over the world. With lockdowns around the world, the COVID-19 pandemic has hit the travel industry especially hard, however KKday try our best to face the challenge, by deeping into domestic tourism, KKday successfully won the recognition of investors, and raised $75 million in Series C.
【Job Description】
1. Managing the daily running of the call center, maintains and improves call center operations by monitoring system performance and identifying and resolving problems.
2. Provide regular coaching and feedback, and have a deep knowledge of your team’s strengths and opportunities
3. Actively monitor customer service trends to make necessary improvements, and assist your team in developing appropriate standards and processes to continuously elevate the overall service experience.
4. Must be observant, in which pays close attention to details, sharp enough to identify customer problems then come up with solutions.
5. Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees
【Requirement】
1. At least 5 years of customer service related industry
2. Minimum of 2 years of call center management experience.
3. Excellent verbal and written communication skills and the ability to maintain calm under pressure.
4. Past customer service experiences in traveling, E-commerce, or other overseas work
experience is preferred.
5. Proficient in listening, writing and speaking in english.
6. System project management is plus.
- 具備Call Center管理經驗兩年以上
- 細心有熱忱、有責任心、個性積極、能讓客戶第一時間滿意公司服務品質
- 配合度高、假日需輪班
- 有電商、旅遊、曾擔任服務海外客戶等相關經驗者
- 英文流暢可聽說讀寫
