Job Description:
• Interacts with customers via telephone, email, social media, or online chat to serve them by providing product and service information and resolving problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment with related department, and following up the case with related department to ensure resolution.
• Updates orders and customer accounts according to customer’s requests and information and evaluates if the request is practical before conducting it.
• Understands company culture and operation process of every department to get basic knowledge of a specific product, service, or other assigned area of expertise.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Contacts and communicates with customers when there are order related issues from Product Department and Accounting Department.
• Reports repeated issues to related department and solves or decreases the issues by communicating and discussing with the related department.
• Takes care of the assignments from supervisor or direct manager.
Competitive salary (13 months pay)
Job Requirements：
• Must have attention to detail, accurate data entry skills and multi-task capabilities
• Excellent command in oral and written English/Mandarin communication skill.
• Must have ability to find the right path to get correct answers to solve problems or answer questions from customers.
• Basic knowledge in Microsoft Office Applications
• Pleasant and patient personality with excellent service mindset
• Good interpersonal skill with a high level of initiative and drive
Experience：
• Bilingual customer service experience
• Practices of Customer Service Software and ERP systems
☞ 年薪 : 13個月
☞ 制度 :
☞ 職工福利 :
☞ 休假 :
