(台南) 客戶成長專員 Customer Success Specialist

Kdan Mobile 凱鈿行動科技

工作內容

【你需要做什麼?】

客戶成長專員為用戶與產品團隊間的溝通橋樑,主要協助團隊利用各種溝通管道(信件、文字即時、電話或會議等)解決用戶問題,再將用戶反饋統整並回報給團隊進行優化與追蹤,協助用戶實現行動辦公生活,職務內容包括:

• 提供優質的客戶服務、客戶關係維護
• 跨部門、產品線間溝通協作,即時排解客戶問題
• 行銷部門對外合作合約管理(如外部銷售渠道合作、委外服務等)
• 收集、分析產品用戶反饋與問題,製作簡報提供優化提案
• 教育和企業等用戶導入產品服務,製作產品教學素材
• 配合行銷活動促進潛在用戶轉換
• 新式客服工具評估與導入

條件要求

【加分條件】

• 良好之英文說寫能力,投遞履歷前請附上英文履歷或相關英文能力證明
• 極佳的溝通能力(正確判讀用戶需求,以用戶可理解的語言表達)
• 邏輯思考能力(問題前後因果關係、從客戶描述中辨識出關鍵問題)
• 掌握細節且擁有彈性處理問題與自主判斷的能力
• 第二外語能力,若能提供能力證明為佳(非必要,但可加分)
• 熟悉各平台裝置使用(非必要,但可加分)

心動不如馬上行動,想加入我們,就快把履歷投遞過來吧!

公司福利

< 凱鈿福利 2.0 > 除了基本三節獎金、優質健康檢查、員工團保外,凱鈿擁有七大不可思議!

☞ 於法定特休制度外,加入凱鈿額外享有7天的 Kdan VIP 專屬假

☞ 彈性工時安排,自己的工作時段自己決定!

☞ 有源源不絕的飲料、咖啡與零食供你增加腦力,別擔心,我們也有飛輪讓你吃再多零食也不怕胖!

☞ 不定期 Teambuilding 活動,戶外踏青、電影包場、保齡球 PK,帶你追趕跑跳碰

☞ 提供進修學習方案補助,讓你不斷向上提升!

☞ 開放式工作空間,整個辦公室都可以是你的辦公桌

☞ 我們有被設計耽誤的 Bartender、被程式耽誤的歌手,還有更多有趣的人等你來認識!

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但我們希望真正吸引你加入凱鈿的原因:

✔︎ 挑戰潛能

在凱鈿永遠有舞台展現你的能力、創造力、爆發力

✔︎ 國際化

隨時有機會與各國不同文化背景的高手切磋、合作,更不用說多語言溝通的環境是凱鈿的日常

✔︎ 團隊

在凱鈿我們有多年創業經驗者、來自世界各大頂尖學系的強者,透過平行的溝通、透明的框架,我們互相學習,期望激發更多創意,創造出能改變2億人行動生活的多樣化智慧服務

✔︎ 成長

勇於嘗試、不怕犯錯的 Quick Learner 是凱鈿人的DNA

✔︎ 價值

我們憑著:「熱情、溝通、凝聚力」行使著 Make Innovation Happen 的使命,要在世界這個舞台站穩腳步

 

快加入我們成為令人驕傲的凱鈿人!Be Awesome Today!

 

< Kdan Benefits and Perks 2.0 > Despite the basic bonus for three festivals, high-quality health check, and group insurance, there are also seven mysteries in Kdan!

☞ Besides the annual leave established by the government, you can also enjoy a bonus 7-day Kdan VIP holiday per year.

☞ Flexible work time arrangement, you will decide your own work time!

☞ There are always unlimited snacks and drinks for you to accelerate your brain. No worries, there are also stationary bikes if you want to burn a couple calories during the day.

☞ Occasional team building events, outdoor activities, movie reservations, bowling events, we make sure to let you have fun while you’re here.

☞ Provide learning packages for you to upgrade yourself!

☞ Open and cozy workspace, anywhere in the office can be your desk.

☞ We have a bartender held up by the design team, a singer held up by the programming team, and many more interesting individuals for you to know!

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However, we hope what really attracts you to join Kdan are:

✔︎ The ability to challenge your potential      

There is always a stage in Kdan for you to show your ability, creativity, and explosiveness

✔︎ International opportunities    

There are always opportunities to learn and cooperate with talents from different countries and cultural backgrounds, not even mentioning multi-language communication is part of Kdan’s daily life.

✔︎ Team culture      

In Kdan, we have senior entrepreneurs, as well as the talents from all kinds of top scholastic programs around the world. Through parallel communication, transparent frames, we learn from each other, hoping to elicit more creativity, building diversified smart services that can change over 200 million people’s mobile life.

✔︎ Growth    

A quick learner who is not afraid to try or make mistake is built in Kdaner’s DNA

✔︎ Value    

With “passion, communication, and cohesion”, we execute the mission of “Make Innovation Happen” to stabilize our step on the stage of the world

 

Join us now to become one of our proudest Kdan members! Be Awesome Today!

薪資範圍

NT$ 32,000 - 45,000 (月薪)

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