針對客戶在產品使用過程中遇到的問題，確認並分析客戶的需求，提供快速、可靠的解決方案與技術支援
Confirm and analyze customer needs arising from product usage, and provide quick,
reliable solutions and technical support.
與集團產品相關團隊及業務團隊保持良好溝通，擔任雙方的橋樑，提升合作效率及客戶滿意度
Maintain effective communication with relevant HQ product teams and business teams, acting as a bridge between them to enhance collaboration efficiency and customer satisfaction.
追蹤與處理客戶訴求，主動溝通並確保問題得到解決
Track and handle customer requests, proactively communicate, and ensure issues are resolved.
協助內部進行測試與反饋，持續優化產品使用體驗
Assist internal teams with testing and feedback to continuously optimize the product user experience.
具備 1 年經驗的軟體工程師。
Software engineer with 1 year of experience.
具備在客戶提出需求前，預先識別需求的能力。
Ability to identify requirements before the customer does.
非常優秀的溝通和協調能力。
Very good communication and moderation skills.
中文和日文流利。
Fluent in Mandarin and Japanese.
