What you’ll do：
1. Lead Klook’s multilingual customer contact center operations in the country
2. Work with customer experience management team to strategize and align Klook’s customer service positioning and develop metrics and mechanism to continuously enhance service standards
3. Develop and implement operational procedures and training programs in view of Klook’s fast-expanding product portfolio covering multiple continents and travel categories such as attractions, transportation, and tours.
4. Build and improve mechanisms such as service level standards, compensation policies, quality assurance and metrics measuring customer satisfaction and manpower efficiency
5. Lead strategic projects such as IT infrastructure setup and outsourcing
What you’ll need：
1. At least 5 years of experience in consumer-facing contact center operations
2. Experience of managing a large, multicultural operations team
3. Track record of managing a complex and large portfolio of products
4. Track record of delivering success in cross departmental initiatives
5. Fluent spoken and written English and Chinese
6. Bachelor's degree or above
7. Eager to work in a fast-paced environment
8. A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude
9. Globally-minded and comfortable working with people from different cultural background and in different time zones
管理 50 人以上
需出差
需輪班 ( 日班 / 晚班 / 假日班 )
+ 提供蘋果筆電 或 Windows筆電
+ 15日以上帶薪年假，依年資增加
+ 電信費用補助
+ 定期團隊活動 / 聚餐
+ 辦公室提供免費各式零食飲料
+ 每月生日餐會
+ 加班交通 / 餐點補助
+ 每年個人旅遊補助
+ 年終獎金
