How is it like working at Straas.io?
We learn quick and we grow fast. We pride ourselves on agility, innovative and dedication. At Straas, we provide equal employment opportunity to every talent. We work collaboratively with open communication to offer the best experience to our users.
We are looking for team members who are not seeking for a 9-to-5 job, but embrace challenges with passion.
As a young and dynamic tech startup, Straas is the place for you to develop your career and experience the exciting growth journey!
Real Customer Success comes from the heart. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!
You will work in Taipei with our customer success manager, and you will learn video cloud / live-streaming SaaS , customer management and business consultancy skills around.
After 6 - 12 months, if you are an outstanding trainee, you will be promoted a regional customer success manager in region, either in your hometown or other south Asia countries.
Own overall relationship with assigned clients, which include:
* Facilitate and accelerate clients onboarding process.
* Increase adoption, ensuring retention, and satisfaction.
* Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
* Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
* Work to identify and/or develop upsell opportunities.