該職缺目前已經停止招募。

Customer Success Manager (intern program, trainee) 實習

873

我們是網路影音的專業團隊,公司成立以來一直專注「網路影音技術」及「高規格直播內容」,我們正在積極尋找「技術研發」以及「內容團隊」的頂尖人才。


名稱: iKala.tv

地區:台北

地址: 台北市信義區東興路41號10樓

公司規模:65人

工作內容

Culture

How is it like working at Straas.io?
We learn quick and we grow fast. We pride ourselves on agility, innovative and dedication. At Straas, we provide equal employment opportunity to every talent. We work collaboratively with open communication to offer the best experience to our users.
We are looking for team members who are not seeking for a 9-to-5 job, but embrace challenges with passion.
As a young and dynamic tech startup, Straas is the place for you to develop your career and experience the exciting growth journey!
Real Customer Success comes from the heart. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!

You will work in Taipei with our customer success manager, and you will learn video cloud / live-streaming SaaS , customer management and business consultancy skills around.

After 6 - 12 months, if you are an outstanding trainee, you will be promoted a regional customer success manager in region, either in your hometown or other south Asia countries.

Responsibilities

Own overall relationship with assigned clients, which include:
* Facilitate and accelerate clients onboarding process.
* Increase adoption, ensuring retention, and satisfaction.
* Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
* Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
* Work to identify and/or develop upsell opportunities.

條件要求

Qualifications

* Impeccable written and verbal communication skills. (Mandarin or English)
* Detail oriented and analytical.
* You know well about Saas business model and are familiar with live-streaming platform(s).
* Strong team player but still a self-starter.
* You are a self learner, know how to find the answers.

Requirements
* Marketing or Commerce specialization
* Proficient in google business services gmail, google calendar, google doc, spreadsheet, google slides.
* Comfortable with conference call, instant messaging and other collaboration software, e.g slack, redmine.
* A programmer background is a plus.
* Cover letter is mandatory, and please illustrate your opinion of live-streaming SaaS market and how you can help us to expand market.

公司福利

愛卡拉獲得「中華幸福企業快樂人協會」幸福企業快樂人勳章
協會宗旨以建構「幸福企業、快樂人生」為總體目標。以促進幸福企業為主軸,提倡快樂正向觀念與活動,從事快樂感與幸福指數研究,培養優秀幸福企業管理人才,提昇快樂人口為宗旨。

「只有生命,會產生生命!」
幸福和快樂也只有幸福的人會產生幸福的企業。幸福企業不是做出來的,幸福的社會也不是做出來的,而是一群有幸福生命的人。

工作與環境
*全新開放式的辦公環境
*多種機能會議室與展示廳
*舒服安靜的休憩空間
*活潑歡樂的工作氣氛
*年輕熱血的新創團隊

福利與制度
* 上下班免打卡,可在家工作。
* 勞、健保及退休金提撥:凡新進人員報到後即辦理勞、健保投保及退休金提撥。
* 節慶禮金:端午節禮金、中秋節禮金、生日禮金。
* 績效獎金:員工推薦獎金、人才推薦獎金、專案獎金及年終獎金。
* 請 / 休假制度:員工到職當年即享有特休、女性同仁生理假(1天/月)、志工服務假(2天/年)、全薪病假(3天/年)、陪產假。
*其它:月會早餐、下午茶、部門聚餐、慶生會、電影欣賞、員工旅遊、員工健康檢查、員工教育訓練補助。