Community and Operations Assistant

*This role is a full-time fixed-term contract role, with the opportunity to transfer to permanent.

We’re on an exciting trajectory - over the last year we've gained incredible traction through the first course on our platform, and are rapidly scaling our customer base, particularly across mainland China, and Taiwan. However, our target is to teach 100 million children critical skills by 2025, so we're only just beginning!

Lingumi is rapidly growing and we are excited to share that we are looking for a talented and keen community marketer to join our team. We’re looking for a Community and Operation Assistant to grow and manage all communities across different channels in Taiwan. This role is suited for someone who sees themselves as a future leader - looking to be understanding and supportive as much as possible to be the frontline of Lingumi and build a strong relationship with the users.

Here's what you'll be doing

• Working with Taiwan Growth, Product, and Customer Success Team to engage and share product updates with users on a daily basis
• Drive user growth through communities, including Facebook, Lingumi Blogs, Email, LINE, Instagram, and Youtube
• Building and maintaining the relationship between users, KOL, and parents in Taiwan
• Supporting the operations work in Taiwan: deliveries, invoices, community events, local business outreach etc.

Here's what you must be/have

• Fluent in Mandarin and English
• You have experience in community management or customer support
• You are passionate about kids and Lingumi, and has a heart of patience, friendliness, and supportive
• Operations experience
• Basic design and copywriting skills

Nice to have

• If you are a teacher, mother, or person with education degree or background!
• Sales experience
• Familiar with startup environment

The benefits of working for Lingumi

• Generous salary and equity packages
• Company laptop (if you need one)
• 20 days of paid holiday, plus the week of Chinese New Year (for CN/SG team members) or the Christmas to New Year break, as paid leave
• Coaching on request depending on your needs - whether you need someone to talk to on a regular basis outside of work, or specifically on developing your leadership skills. We have an extensive network and will put you in touch with the right coach for your needs
• We ask you to be in your Hub for the majority of the working week. You can spend some of the week working from the comfort of your home, or even in your favourite coffee shops. If you do decide to work outside of your hub, be sure to book this on internal system. Outside of core meetings, you can organise your time how you want - some team members use less productive afternoon hours for personal wellness things like going to the gym or getting a haircut
• We offer a Productivity and Wellness budget (£100pm) to use on growth and wellness
• We take the team on an annual retreat for 1 week (usually somewhere warm)