In this role, you will be the voice of MotionElements and is responsible for communicating with the contributors / sellers in our Marketplace, whom we affectionately call as “Artists”.
Working with our global team from Singapore, Korea, Taiwan and Japan, you will be responsible for providing superior service and creating memorable and amazing experiences with our Artists.
Responsibilities:
Actively manage the happiness of our Artists
Send edms/messages to those who have opted in for edms/messages.
Respond to and resolve inbound Artists issues via emails
Evangelize MotionElements and have fun!
What we’re looking for:
•BS/MS degree
•Good writing and communication skills in English
•2+ years experience in Customer Service or Account Management role
•Startup DNA: A quick learner and fast on their feet, highly collaborative, always interested in learning
•Strong relationship building skills and a clear communicator
•Effective problem-solving skills
•Familiar with cloud services, e.g. Zendesk, Google Drive
Bonus (but not required):
•Passion for Videos
•Writing and communication skills in Japanese or Korean
我們是新加坡影音新創平台MotionElements，透過免版稅授權結合A.I.人工智慧科技，提供全球的企業用戶最便捷且安心的影片素材與各式SaaS服務。
如果你也喜歡影音並且想要參與全球的成長經營，MotionElements非常適合你！我們的客戶來自世界各地，合作的創作者散布於全球超過70個國家，其中包括美國、歐洲、韓國、日本和其他亞洲國家。
全公司標準配備 Macbook 電腦
美式風格管理，沒有多餘的會議
