【Capsule】
FunNow Group stands out as a rare gem in Taiwan – a platform company successfully serving both toB and toC markets. Even more uniquely, we’re a leading Taiwanese brand that has successfully expanded across Southeast Asia.
Here, this isn’t just a job; you’ll be part of building a service that you and your friends can use every single day. Imagine creating seamless booking experiences that allow Southeast Asian users to effortlessly book every beautiful moment of their lives.
We’re operating in seven countries, boast 8 million registered members, nearly 1 million monthly active users, and over 10,000 partner merchants. We invite you to apply if you’re eager to tackle challenges on this scale and compete with other international companies. Come build with us!
【Typical Accountability】
1. Manage and nurture long-term merchant relationships to ensure retention and satisfaction
2. Provide backend system training and assist merchants with product optimization
3. Offer professional recommendations based on market insights and data analysis
4. Collaborate with F\&B operations team to shape partnership strategies
5. Coordinate promotional campaigns and invite merchants to participate in key activities
6. Monitor account performance and continuously seek ways to boost merchant revenue
【職務簡介】
FUNNOW Group 是台灣少數同時服務 B2B 與 B2C 的平台型公司，更是成功拓展至東南亞市場的領先品牌。我們正在打造一個你和你的朋友每天都能使用、也樂於分享的生活預訂平台，讓東南亞的消費者也能享受流暢、便利的預訂體驗，輕鬆預約生活中的每一刻美好。
目前我們在 7 個國家運營，擁有 800 萬註冊會員、近百萬月活躍用戶、以及超過 1 萬家合作商家。如果你也渴望在這樣的規模下挑戰自我，並與國際級的團隊一較高下，誠摯邀請你的加入。
【主要職責】
1. 經營並維護商家關係，定期追蹤並優化合作成效
2. 提供後台操作訓練與系統使用協助，提升商家熟練度
3. 根據市場趨勢與數據分析提供營運建議
4. 與餐飲營運團隊合作，共同制定合作與成長策略
5. 邀請商家參與行銷活動，協助方案設計與推動
6. 監控商家營收成效，找出提升表現的機會
【Essential Competencies】
1. At least 1 year of experience in account management, business development, or operations
2. Proficient in Microsoft Office, especially Excel and Word
3. Strong interpersonal and communication skills with high empathy and patience
4. Efficient and detail-oriented multitasker with good time management
5. Independent thinker who is curious about startup operations and digital tools
6. Passionate about user experience, aesthetics, and creating delightful service journeys
【必要條件】
1. 至少一年以上客戶經營或業務開發相關經驗
2. 熟練使用 Excel、Word 等文書工具
3. 具備良好溝通與人際互動能力，有耐心與同理心
4. 做事細心有效率，能同時處理多項任務
5. 能獨立思考，對新創公司與系統產品充滿好奇
6. 喜歡觀察、優化與打造美好體驗的細節
【Desirable Competencies】
1. Familiarity with the SaaS industry, hospitality tech, or reservation systems
2. Experience working with creative campaigns or merchant marketing programs
3. Strong aesthetic sense or interest in photography, branding, or content
4. Comfortable with PowerPoint or Keynote for proposal creation
5. Motivated by growth, contribution, and making meaningful change in their work
【加分條件】
1. 熟悉 SaaS、餐飲科技或訂位系統相關產業
2. 有參與商家活動規劃或推廣專案經驗
3. 喜愛攝影、視覺設計或品牌風格者佳
4. 熟悉 PowerPoint 或 Keynote 製作簡報提案
5. 工作上追求成就感，重視貢獻與影響力
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