Customer Success Associate 客戶成功專員

Oddle

工作內容

About Oddle

Oddle is committed to be F&B brands' trusted partner to digitalise, optimise and grow their business. Oddle started in 2014 as a white-label e-commerce platform and software that enabled restaurants to build their own store online with instant connectivity to local logistics partners. Today, Oddle has over 5,000 F&B brands onboarded in the region and offers a vertically integrated solution (with reservation, table ordering and even marketing services) that streamlines and consolidates both online and offline channels, giving merchants more insights on their own consumers to improve engagement with their best customers.

Oddle's consumer-facing platform, Oddle Eats, not only helps over 1 million food lovers discover new restaurants through personalized recommendations, it also provides F&B brands an additional channel to secure more online deliveries and table reservations to grow their sales; which can be up to 30% of a restaurant's total monthly revenue. Begin your food discovery journey here at https://eats.oddle.me/

As a Customer Success Associate, you will play an essential part of the team and set the foundational step toward a successful journey for our restaurants.


What you will be doing

- Manage and kickstart the relationships with merchants to drive overall merchants' health and growth
- Onboard new merchants on our platform with delivery and/or dine-in products, optimise their shopping carts, backend settings and set up hardware devices to ensure that they go live with the highest conversion
- Activate merchants by linking their social media and website to the channels established on our platform to drive traffic
- Review merchants' performance, and conduct training for merchants on how to use and maximize our products
- Establish close relationships with merchants to gain insights of their business, and advise merchants on GMV growth strategies
- Provide excellent support to merchants and ensure a satisfactory Oddle experience

Who we are looking for

- 1+ years of experience in operations or customer management roles, preferably in customer services, e-commerce or online marketplace
- You have excellent project and relationship management skill 
- You're able to effectively communicate to a wide range of stakeholders, both verbally and written
- You're tech-savvy and able to maneuver various technical systems
- You're able to think critically and the confidence to act on your ideas
- You take pride in your work and are able to produce high-standard deliverables within a short turnaround time

It'd be advantageous if you have

- Familiarity with F&B industry
- Data-analytical skills – ability to draw conclusions and take actions from data analysis
- Prior start-up working experience – someone who is entrepreneurial and that's not afraid to work independently when required

條件要求

員工福利

 -Oddle跨足新加坡、台灣、馬來西亞、香港等地的餐飲市場,你可以學習 & 理解不同語言及文化,更能了解不同國家產業的發展,像是餐飲業、數位轉型、新創事業等

- 在充滿活力與快節奏的環境中工作
- 優渥的薪資制度
- 培養你的味蕾:每週一次公司補助的平台美食品嚐 (有時也可以吃到米其林餐廳喔!)
- 比勞基法更多的特休:辛苦工作之餘,放鬆也是必要的~

你如果準備好跟我們一起踏入這一塊新興領域,歡迎與我們聯繫!

薪資範圍

面議(經常性薪資達4萬元)

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