該職缺目前已經停止招募。

Client Account Executive

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Oddle是一個快速成長的IT新創公司,以最新科技的Web技術,專門解決餐飲業者的棘手問題。 Oddle屬網上訂單管理系統,協助餐廳製作外送版面,整合訂餐聯絡方法及顧客...


名稱: Oddle

地區:台北

地址: -

工作內容

Customer Success is one of the key functions to drive growth for our business. The team aims to optimise customers' satisfaction and retention, by helping them derive maximum value from the Oddle solution that will help in growing their business.

As our Client Account Executive, you will play one of the most integral aspects of Oddle's vision - bringing value through growth and brand recognition for our rapidly growing clientele. You will also be an ambassador of our goal to build a sustainable F&B ecosystem in Singapore. Through your expertise in our solution, you will provide the bridge between Oddle and our clientele, driving relationships that will influence internal business strategies and provide the catalyst for Oddle's global expansion.

What you will do:
•Customer Expert: Work closely with our merchants through their Oddle journey, building good relationships with them while ensuring their success through providing effective advice when needed
•Product Expert: Be the product expert and empower our restaurant partners in getting the best out of the Oddle solution
•Business Consultant: Through diligent monitoring of our restaurant partners’ usage and performance on the Oddle solution, you will help them identify potential business areas for improvement
•Marketing Consultant & Revenue Expansion: Having identified potential areas for improvement, you will then put on the hat of a marketing consultant and introduce initiatives and/or cross-sell marketing services that will help our restaurant partners
•Account Manager & Revenue Retention: While maintaining rapport, in the long run, you will be responsible for the renewal of their subscription

身為Oddle的客戶管理員,你必須擔任以下角色 :

•客户專家: 與Oddle客戶建立良好及親密的關係,透過你對市場的了解及客戶需求為他們提供有效的商業及行銷建議
•軟體專家:你需要對Oddle系統提供的服務瞭如指掌,解決任何客戶使用系統碰到的問題
•商業顧問:確保客戶使用方向正確,提供過往成功經驗分享,幫助商家發現潛在提升的方面已達到更好的商業效果
•客戶經理:從長遠來看,建立良好關係之外,你也需要負責客戶的續約相關事宜
•行銷高手:你將可以發揮你天馬行空的想像力,將你的行銷專才運用在Oddle或客戶身上
•問題回報:與新加坡總部密集聯繫,將客戶反映之問題回報給總部,適時解決客戶的疑難雜症

條件要求

•Possess at least 2 years of client account management experience. Fresh grads with client account management internship experience are welcome to apply
•Proactive in taking initiatives, self-initiated and self-motivated
•Excellent communication and interpersonal skills, building and maintaining relationships is your forte
•Committed and passionate in seeing our merchants succeed using the Oddle solution
•Bilingual with proficiency in Taiwanese Mandarin and English to communicate with our Singapore HQ
•Strong analytical thinking, number-driven and confident with data-driven decision making
•Highly determined, self driven with the ability to learn fast and adapt to changes in a fast paced and growth-focused startup
•Possess good attitude towards learning and improving
•Good team player and willingness to share knowledge and experiences with team members

•具有約2年以上的客戶服務,管理、行銷等相關經驗。 歡迎具有客戶服務實習經驗的應屆畢業生前來申請
•具有積極主動的個性,超強的溝通能力與人際交往能力
•個性活潑自然沉穩好相處,正面思考並具備迅速處理事情、學習快、抗壓性強的能力,高度團隊精神,可以隨時支援同事。
•較強的溝通能力,並具備能邏輯清晰的將事件問題以最簡化的方式敘述。
•較強的分析性能力
•你能以贏得客戶信賴為驕傲,並能獨立作業!
•你喜歡操作系統以及策略思考 (可以想出許多好主意!)
•如果你英文還不錯可以書寫溝通,一樣優先考量喔!
•如果你會製作影片、會使用繪圖軟體也優先考量喔!

公司福利

Oddle台灣分公司徵求樂於挑戰,期待能在Startup快速成長的業務人才,公司文化開放有活力,給員工很大的自主權,絕對是一個你可以快速成長的舞台。

Oddle目標客群為中小型餐廳,如果有餐廳線上團購及2~3年的業務經驗,公司將優先考量。

特休/年假(優於勞基法之年假制度,到職第1年可按比例享有年假。)