Summary:
You will be responsible for ensuring our IXT Core customers are empowered to grow and succeed while being the voice of customer to inform OneDegree’s product roadmap and development. As a member of an entrepreneurial team, you will be expected to wear many hats and take on various leadership capacities. If you are passionate about transforming an industry and empowering customers, this is the role for you.
Responsibilities:
- Lead the sales process and continued efforts to support, grow and retain our customers.
- Identify expansion opportunities, develop effective, customer-specific outreach strategies, and assist in converting those opportunities.
- Be a partner and trusted advisor to senior executives at insurance organizations to accelerate digital transformation by leveraging the IXT Core solutions.
- Manage strategic IXT Core implementation projects including planning, prioritization, budgeting, resource allocation, and risk mitigation.
- Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate.
- Drive customer outcomes, product adoption and customer experience.
- Expand our revenue in accounts through new sales and up-sell opportunities.
- Influence future lifetime value through higher product adoption and customer satisfaction.
- Reduce churn and drive new business growth through greater advocacy and reference ability.
- Work closely with the leadership team to align on strategy, product planning, and new opportunities.
Headcount: 1
