Key Account Specialist, Cymetrics

Job Overview:

As a key account specialist, you will be a key contributor to the success of Cymetrics. This role involves maintaining relationships with existing clients, supporting sales operations, and collaborating with the outside sales team to drive business growth. If you are enthusiastic about catalyzing the growth of a startup in the cybersecurity assessment market, this position not only promises to be impactful but also presents diverse opportunities for career progression and advancement within the expansive realms of sales and worldwide business development. Join us and be an instrumental force in shaping the future of cybersecurity solutions.

Know more about Cymetrics: https://cymetrics.io/zh-tw/
Cymetrics TechBlog: https://tech-blog.cymetrics.io/
OneDegree TechBlog: https://medium.com/onedegree-tech-blog

Responsibilities:

• Account Relationship Management:

1. Maintain and nurture relationships with existing clients through regular communication and engagement.
2. Address client inquiries, concerns, and requests promptly to ensure high client satisfaction.
3. Identify opportunities for upselling or cross-selling additional cybersecurity assessment services.

• Sales Operation Support:

1. Manage pipeline, and utilize CRM tools (once implemented) to manage customer/partner information, sales leads, and opportunities.
2. Handle invoice issuance, and reconciliation, and oversee the management of Non-Disclosure Agreements (NDAs), contracts, and various external business documents.
3. Manage the preparation, application, listing, and related processes for the annual government Joint Supply Contracts (JSC) in both service and software categories, including the submission of service proposals.

• Outside Sales Support:

1. Coordinate with external clients to schedule meetings, demonstrations, and follow-ups.
2. Coordinate with the marketing team and assist in organizing promotional events, webinars, and conferences.
3. Provide support to the outside sales team by preparing sales collateral, proposals, and presentations.

    

Requirements

• Around 3 years of experience in internal sales or sales-related roles, preferably within the cybersecurity industry.
• Proficiency in managing multiple priorities and working efficiently in a high-pressure, fast-paced startup environment.
• Possesses warm and genuine customer relationship maintenance skills, finding fulfillment in solving customer issues.
• Capable of independent problem-solving while supporting and growing with team members.
• Familiarity with SaaS-based services and concepts of cybersecurity.
• Exhibits excellent critical thinking skills and an entrepreneurial mindset.
• Demonstrates strong adaptability to thrive and grow in a fast-paced environment.
• Outstanding customer service skills and adept at building strong relationships.
• Strong verbal and written/spoken communication skills in both English and Mandarin.
• Exhibits traits of being patient, attentive, proactive, and responsible.

Interview process

• Phone interview with HR (1 hr)
• Meet with Hiring Manager (1.5 hrs)

好好工作，好好休息

• 加入第一天即享有年假，首年 15 天年假（依照入職比例發）
• 每年全薪病假 5 天、全薪生理假 3 天

一起成長，持續精進

• 參加 conference、外部訓練都有補助 (正職員工適用)
• 證照補助 (正職員工適用)
• 讀書會社團 - 前端、後端、SRE、區塊鏈等多元主題（全體同仁適用）

努力工作，我們也用力生活

• 健康檢查補助 (正職員工適用)
• 社團補助 - 各種運動社團、桌遊社、電玩社、這週要幹嘛社
• 定期補充的零食以及飲料櫃、義式咖啡機、氣泡水機
• 舒適的開放式工作環境，距離捷運台北101站 5分鐘路程
• 彈性上下班時間、彈性遠端工作