Client Success Manager (Project Management), IXT

Job Overview

We are looking for a dynamic individual to join our team as Client Success Manager.

As a member of a fast-growing entrepreneurial team, there are plenty of opportunities for leadership responsibilities. If you are passionate about making an impact, as well as in enabling breakthroughs in a very traditional industry through high-growth tech solutions, this is the role for you.

In this role, you will be a key representative of IXT Core Solution to our existing & upcoming clients, handling communications between client business/IT users and our team of developers with a main focus to drive client success and adoption. You will clarify project scope and business specifications, coordinate internal technical resources and assist the team in timely delivering project values with guaranteed high-quality solutions.

Know more about how we deliver transformation through: https://theixt.com/

OneDegree Tech Blog: https://medium.com/onedegree-tech-blog

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Responsibilities and Duties

• Coordinating with geographically distributed client business users and IXT development teams to clarify system requirements and facilitate the project implementation process from kickoff to closing stage
• Creating monthly and weekly plans for clients and IXT team, setting targets, and ensuring they meet the project goals, priority, and high-level timeline
• Building logical and detailed documentation for requirement analysis and project
• Identify project risks and dependencies with the main goal to achieve client business objectives with the best resources provided
• Provide user training plan and manage client onboarding to IXT Core Solution before project go-live
• Provide first layer of communication with our existing clients when issues arise, and triage them to the right person-in-charge internally in maintenance stage
• Comply with IXT product SLA and resolve client issues timely
• Be a partner and trusted advisor to senior executives at insurance organizations to accelerate digital transformation
• Work closely with marketing and product team to align on strategy, product planning and new opportunities

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Requirements

• 3-5+ years of experience working in a customer-facing role or in a client services team capacity in the B2B software industry and/or high-growth startups
• Communicate in fluent business English / Mandarin
• Exceptional verbal and non-verbal communication skills in both Chinese and English, including presenting, negotiating, and reporting
• Excellent customer success skills with a knack for developing strong relationships with project stakeholders
• Able to manage multiple priorities, work under fast-paced startup environment
• Attention to detail, with a strong commitment and desire for high standards of work
• Ability to seamlessly work with remote teams, including internal and external partners
• Self-motivated, looking for a challenge and excited to make a difference

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Interview process

• Phone interview: 1 hour, meet with HR
• Online / Onsite Interview: 1.5 -2 hours, meet with hiring managers

Compensation commensurate with experience.

好好工作，好好休息

• 加入第一天即享有年假，首年 15 天年假（依照入職比例發）
• 每年全薪病假 5 天、全薪生理假 3 天

一起成長，持續精進

• 參加 conference、外部訓練都有補助 (正職員工適用)
• 證照補助 (正職員工適用)
• 讀書會社團 - 前端、後端、SRE、區塊鏈等多元主題（全體同仁適用）

努力工作，我們也用力生活

• 健康檢查補助 (正職員工適用)
• 社團補助 - 各種運動社團、桌遊社、電玩社、這週要幹嘛社
• 定期補充的零食以及飲料櫃、義式咖啡機、氣泡水機
• 舒適的開放式工作環境，距離捷運台北101站 5分鐘路程
• 彈性上下班時間、彈性遠端工作