Customer Success

Oursky Team

工作內容

We’re hiring a Customer Success for the two products: Authgear and FormX. Read more about the products and Oursky at Careers @ Oursky.

We’re looking for Customer Success to delight our customers with their product expertise and in-depth understanding of customers’ business requirements.

Join us if you are passionate about technology and enjoy talking with people!

Responsibilities

  • Provide product demos and discuss with (potential) customers how Authgear and FormX might solve their business requirements
  • Learn and consolidate customers’ requirements to the product team
  • Be the single point of contact to key customers for daily/weekly communications
  • Plan with the product team and communicate with customers with a clear timeline or presentations on any new features, improvements, or bug fixes.

條件要求

What we are looking for in you

  • Strong interest in tech or related experience
  • Good presentation and communication skills
  • Excellent English speaking and oral skills
  • Excellent conflict resolutions and relationships management skills
  • Eager to keep learning about new technologies, designs, and products knowledge
  • Ability to explain complex concepts in layman's terms
  • Startups/digital marketing/account servicing experience is a plus

You should join us if you

  • like working in a flat, dynamic environment and hate bureaucratic processes
  • are passionate about technology
  • is an extrovert and enjoys talking to people
  • enjoy getting your hands dirty and solving problems

What we offer

  • Flexible work location
  • Profit-sharing plan for staff joining 2+ years
  • Flexible vacation policy
  • Startup Culture

How to apply

Apply at https://go.oursky.com/apply-csm

遠端型態

完全遠端面試
部分遠端工作

員工福利

  • 彈性上班時間,可遠端工作
  • 無請假限制,補班日不上班
  • 可以吸貓(對!我們養貓!)
  • 扁平化的公司架構,歡迎直接嗆老闆
  • 公開透明的薪酬、調薪和升遷制度
  • 辦公室配置 MacBook 及 27” 螢幕
  • 每週聚餐和每月團體活動
  • 休閒設備(Switch、PS、滑步機等等)
  • 免費零食、咖啡機、飲料
  • 海外辦公室機票補助
  • 法定福利(勞保、健保、勞工退休金)
  • 加入公司 2 年以上的同事可一起分享公司利潤

薪資範圍

NT$ 54,000 - 78,000 (月薪)

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