工作內容
We’re hiring a Customer Success for the two products: Authgear and FormX. Read more about the products and Oursky at Careers @ Oursky.
We’re looking for Customer Success to delight our customers with their product expertise and in-depth understanding of customers’ business requirements.
Join us if you are passionate about technology and enjoy talking with people!
Responsibilities
- Provide product demos and discuss with (potential) customers how Authgear and FormX might solve their business requirements
- Organize and promote webinar with product demos
- Learn and consolidate customers’ requirements to the product team
- Be the single point of contact to key customers for daily/weekly communications
- Plan with the product team and communicate with customers with a clear timeline or presentations on any new features, improvements, or bug fixes.
條件要求
What we are looking for in you
- Strong interest in tech or related experience
- Good presentation and communication skills
- Excellent English speaking and oral skills
- Excellent conflict resolutions and relationships management skills
- Eager to keep learning about new technologies, designs, and products knowledge
- Ability to explain complex concepts in layman's terms
- Startups/digital marketing/account servicing experience is a plus
You should join us if you
- like working in a flat, dynamic environment and hate bureaucratic processes
- are passionate about technology
- is an extrovert and enjoys talking to people
- enjoy getting your hands dirty and solving problems
What we offer
- Flexible work location
- Profit-sharing plan for staff joining 2+ years
- Flexible vacation policy
- Startup Culture
How to apply
Apply at https://go.oursky.com/apply-csm
遠端型態
員工福利
- 彈性上班時間，可遠端工作
- 無請假限制，補班日不上班
- 可以吸貓（對！我們養貓！）
- 扁平化的公司架構，歡迎直接嗆老闆
- 公開透明的薪酬、調薪和升遷制度
- 辦公室配置 MacBook 及 27” 螢幕
- 每週聚餐和每月團體活動
- 休閒設備（Switch、PS、滑步機等等）
- 免費零食、咖啡機、飲料
- 海外辦公室機票補助
- 法定福利（勞保、健保、勞工退休金）
- 加入公司 2 年以上的同事可一起分享公司利潤
薪資範圍
