Customer Success

We’re hiring a Customer Success for the two products: Authgear and FormX. Read more about the products and Oursky at: Careers @ Oursky.

We’re looking for Customer Success to delight our customers with their product expertise and in-depth understanding of customers’ business requirements.

Join us if you are passionate about technology and enjoy talking with people!

Apply at: https://go.oursky.com/apply-csm

Responsibilities

• Provide product demos and discuss with (potential) customers how Authgear and FormX might solve their business requirements
• Organize and promote webinar with product demos
• Learn and consolidate customers’ requirements to the product team
• Be the single point of contact to key customers for daily/weekly communications
• Plan with the product team and communicate with customers with a clear timeline or presentations on any new features, improvements, or bug fixes.

What we are looking for in you

• Strong interest in tech or related experience
• Good presentation and communication skills
• Excellent English speaking and oral skills
• Excellent conflict resolutions and relationships management skills
• Eager to keep learning about new technologies, designs, and products knowledge
• Ability to explain complex concepts in layman's terms
• Startups/digital marketing/account servicing experience is a plus

You should join us if you

• like working in a flat, dynamic environment and hate bureaucratic processes
• are passionate about technology
• is an extrovert and enjoys talking to people
• enjoy getting your hands dirty and solving problems

What we offer

• Flexible work location
• Profit-sharing plan for staff joining 2+ years
• Flexible vacation policy
• Startup Culture

How to apply

Apply at: https://go.oursky.com/apply-csm

• 彈性上班時間，可遠端工作
• 無請假限制，補班日不上班
• 可以吸貓（對！我們養貓！）
• 扁平化的公司架構，歡迎直接嗆老闆
• 公開透明的薪酬、調薪和升遷制度
• 辦公室配置 MacBook 及 27” 螢幕
• 每週聚餐和每月團體活動
• 休閒設備（Switch、PS、滑步機等等）
• 免費零食、咖啡機、飲料
• 海外辦公室機票補助
• 法定福利（勞保、健保、勞工退休金）
• 加入公司 2 年以上的同事可一起分享公司利潤