【Job Responsibilities】
You will have the opportunity to quickly develop a range of skills in this role:
● Leadership:
○ Build, lead, and train customer success & operations team in Taiwan while
participating in implementation; assist in hiring & managing speech therapists
○ Coordinate with other teams in the company to drive new initiatives and
product launches; reflect customer needs to rest of company
● Operations:
○ Coordinate speech language pathologist team to provide remote communication therapy support services, including: delegating workload, scheduling online consultations, updating treatment plans, overseeing creation of language evaluation reports
○ Continuously optimize processes and implement new tools to support scale
● Client Support:
○ Regularly communicate with parents and provide service support
○ Oversee and optimize existing processes and team to increase service quality and efficiency
● Project Management:
○ Serve as on-the-ground contact for academic research cooperation
○ Support organizational customers and pilots (may involve short travel as needed)
● Inbound Sales (as needed): Consultative selling to inquiring families, including online chat and calls; track & optimize sales process
● Marketing Operations (as needed): Collect user feedback and develop online / social marketing campaigns and activities to increase leads & engagement, including user story content collection and creation, recommend and coordinate managing online community
【Must Haves】
●Bachelors Degree or above
●5+ years of relevant professional experience, with exposure to startups
●Cross-disciplinary background in business operations or project management, preferably in one of the following fields: medical, nursing, education, psychology, health management
●Strong logical problem-solving: when you encounter a problem, you proactively look for solutions or create a plan to find a solution
●Hunger to teach yourself & to constantly improve: you like to learn new things and then teach others, rather than wait to be taught; you always think of ways to do things better
●Excellent interpersonal & professional communication skills (Chinese and English): you will interact with a broad range of ages, cultures, and professional positions (from interns to CEOs)
●Can adapt quickly to a fast-changing environment: learn new tools on your own, courage to be stretched professionally, fast learner and good listener
●Goal-oriented and self-managing: can plan tasks and manage yourself, especially your time, to achieve goals without requiring step-by-step instructions and constant oversight
●Comfortable with ambiguity: you can move forward when faced with uncertainty; in fact, you like bringing order to uncertain situations
●Management experience: you will be building and leading a new team
●Humility and good sense of Humor: especially critical for a remote team
【Good to Have】
●Related experience with disadvantaged families or developmentally delayed children
●Consultative selling or customer support experience
●Digital marketing and online community building experience.
●Project or team management experience
●Previous professional or personal experience in mainland China
For full time employee - annual base salary with stock options, social insurances, flexibility to work from home, and bonus depending on team performance.
