The E-commerce Customer Lifecycle & Merchandising Strategist will own day-to-day site operations and assist in the implementation of AI-powered engagement strategies across Positive Grid's digital touchpoints.
This role focuses on orchestrating personalized customer journeys that prioritize meaningful engagement over traditional transactions. The specialist will leverage AI tools to automate processes, analyze customer behavior patterns, and implement ecosystem-based merchandising strategies that connect customers with the right products at the right moments in their musical journey.
This position requires a balance of attention to detail, analytical thinking, creative problem-solving, and a deep understanding of how AI can enhance the customer experience. The role collaborates extensively across departments to ensure a unified approach to customer engagement through our digital platforms
【Your Team】
This position will report directly to the Sr. Manager of Ecommerce Merchandising & Operations.
【What We Offer】
-Opportunity to collaborate with talented international teams.
-Inclusive and diverse work environment.
【Typical Accountabilities】
-Own the development of site merchandising strategies and their day-to-day execution.
-Develop and implement AI-powered personalization strategies that prioritize customer engagement and journey optimization over traditional transaction metrics.
-Configure, optimize, and evaluate AI algorithms that dynamically personalize product recommendations, content delivery, and on-site experiences based on customer behavior patterns.
-Lead the implementation of ecosystem-based merchandising strategies that showcase product interconnections and create seamless cross-product customer journeys.
-Design and optimize engagement-focused metrics and KPIs to replace traditional conversion-centric measurements, ensuring alignment with company's strategic shift.
-Automate routine merchandising tasks through AI tools, workflow improvements, and process optimization to increase team productivity and operational efficiency.
-Collaborate with data science team to develop, train, and refine machine learning models that predict customer preferences and optimize merchandising strategies.
-Implement and manage A/B testing protocols that evaluate engagement quality over simple conversion rates.
-Work cross-functionally to integrate AI-driven insights into merchandising strategies across all customer touchpoints (website, email, app, User Center).
-Build and optimize dynamic customer journey maps that adapt based on real-time engagement signals and behavioral patterns.
- Translate complex AI capabilities and engagement data into actionable merchandising strategies and clear communication for cross-functional teams.
-Maintain and evolve the digital product ecosystem visualization to ensure customers understand the interconnections between Positive Grid products.
-Assist in the implementation of innovative digital merchandising technologies with a focus on engagement enhancement and journey personalization.
-Ensure all AI implementations adhere to privacy standards, ethical guidelines, and transparency best practices.
【Essential】
3+ years of experience in an e-commerce role with focus on digital merchandising,personalization, or customer experience optimization
Strong attention to detail in site merchandising and performing site QA.
Flexible and adaptive to changing priorities;able to organize, multi-task and prioritize workload to meet deadlines.
Demonstrates strong logical, quantitative analysis and problem-solving skills
Demonstrated collaborative skills and ability to work well within a cross-functional team.
Demonstrated experience implementing or working with AI-powered personalization
【Desirable】
Experience in the music technology industry or passion for music production
Advanced certification in e-commerce platforms, personalization tools, or AI applications
Knowledge of HTML/CSS, Photoshop and other design or web development tools is beneficial.
Degree in marketing, communications,business or related course of study.
Knowledge of ecosystem-based merchandising approaches and cross-product customer journeys
Experience with machine learning model
1. 薪酬與獎金
- 年薪14個月，給你滿滿保障
- 三節獎金或禮品，一起度過美好節日
2. 健康與休閒
- 舒適的吧台空間，可以隨時放鬆、休息
- 天天補滿的零食櫃和各式飲料、咖啡，讓你能量滿滿
- 提供員工按摩服務，消除身體疲勞
3. 辦公器材
- 公司提供MAC筆電和螢幕等設備，讓你工作更流暢
4. 公司活動
- 年度盛會如春酒和年末聚餐，讓我們一起狂歡
- 不定期的福委活動，跟同事一起玩遊戲拿獎金
5. 假期與休假
- 12天不扣薪病假，讓你安心休養不用擔心
- 7天家庭照顧假，給你更多時間陪伴心愛家人
- 1天自我放逐假，讓你遠離公事不被打擾
6. 生活支持
- 結婚禮金3600元，為你的幸福加碼
- 生育祝賀金3600元，陪你迎接家庭新成員的到來
- 每月為兩歲以下孩童提供育兒津貼1000元，溫暖你的小家庭
7. 交通補助
- 每月停車費補助2000元，平時通勤更輕鬆
8.進修補助
- 每年度補助3000元，讓你提升職涯專業能力
9. 團隊建設
- 每月補助部門聚餐費用600元，促進團隊合作、增進彼此感情
10. 身心理健康支持
- 專業診所定期在公司開設健康講座，建立完善的臨場健康服務
- 職護每週、職醫每季一次到公司提供個人化醫療建議，讓你輕鬆諮詢、省去奔波煩惱
- 每年度免費提供員工優質健檢方案及補助，檢測涵蓋項目優於法規規定，一起關心你的健康
11. 工作靈活性
- 員工可根據需求申請遠端工作、自由選擇工作地點
- 每天擁有彈性上下班時間，使工作生活更平衡
這套全面的福利計畫旨在全方位支持員工的發展，涵蓋健康、家庭和個人成長，充分體現了我們對員工福祉的重視及承諾。
