客戶服務專員 Customer Support Specialist

Our company

At Proton, we envision an internet where privacy is the default, and we’re building ways to help all people secure their digital lives and take control of their data. ProtonMail was founded in 2014 by a group of scientists who met at the European Organization for Nuclear Research (CERN). And since its inception, the company has grown at a fast pace and today has over 40 million users.

Our principal product, ProtonMail, is the world’s largest secure email service. Our second product, ProtonVPN, is one of the world’s most popular VPN services. Our vision is to build an internet platform for the protection of digital rights, and we are also developing additional products, including ProtonCalendar, ProtonDrive, and more to come.

Proton users include leaders of the Hong Kong protest movement, New York Times journalists, some of the world’s largest corporations, and millions of ordinary citizens from over 180 countries. Our team is diverse and dynamic, representing over 30 different nationalities, with offices in Geneva, Zurich, Prague, Vilnius, Skopje, and Taipei. We're also considering future potential office locations such as London and Barcelona.

What will you do

• Interact directly with Proton customers to answer questions
• Help resolve technical support inquiries from customers and maintain the high levels of customer support and satisfaction we are known for
• Collaborate closely with our developers to improve Proton products based on customer feedback
• Helping to test the web and mobile applications on a regular basis to ensure that only a high-quality product is released to our customers

Why work at Proton

• We work on interesting, challenging problems every day. There is never a dull moment.
• Our startup culture means everyone’s opinion matters. You can have a significant impact.
• Our rapid growth means there are many opportunities for advancement.
• The chance to do something meaningful. Proton products protect dissidents, journalists, and activists. Our work saves lives.
• Be part of something bigger. Millions of people and businesses around the world have embraced our idea of an Internet where privacy and security are the default. Join the privacy revolution that is changing the world.

ProtonMail 提供正職員工：

- 具競爭力的薪資、績效獎金與員工認股
- 特別休假天數一年15天
- 不扣薪病假
- 辦公室午餐補助
- 每月部門聚餐與慶生會、不定期下午茶與水果盒
- 每日各國零食、鮮奶、飲料、咖啡供應
- 優於勞基法女性16週產假與男性4週陪產假
- 線上學習課程資源

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