Merchant Operations Associate

[Responsibilities]

• Onboard new merchants onto the ShopBack platform.
• Manage relationships with external merchants and networks, including participating in negotiations together with the Business Development team.
• Analysis data to ensure accuracy in order and transaction information.
• Work collaboratively across the organization with Tech, Customer Service, Marketing and Business Development teams to optimize and scale current processes. 
• Implement new initiatives to enhance the tracking reliability of ShopBack merchants.
• Work with the Customer Service team to problem-solve merchant related issues such as untracked orders and proactively implement solutions to prevent future recurrences.

[Requirements]

• Bachelor Degree or fresh graduate (experience in the e-commerce industry is a plus).
• Good track record with setting up processes and improving productivity.
• Excellent with Microsoft Excel functions.
• Highly motivated problem solver able to identify issues and provide solutions in a fast-paced startup environment.
• Excellent verbal and written Chinese and English communication skills.
• Strong attention to detail.
• Department of Information Science, Library and Information Science, Statistics, Mathematics will be a plus

．到職前三年14天特休(首年按比例14天)，4-6年16天特休，第7年起每年加1天特休
．生日假1天
．提供員工股票選擇權
．每人每年Individual Development Plan 補助
．保險：基本的勞健保一定有，還有團體保險
．免費且種類多元的自助吧，有零食、咖啡、飲料，偶爾會出現冰棒、水果、豆花、優格
．辦公室內有桌球桌，累了揪同事打場球吧
．位於台北小巨蛋正對面，交通超便利