Work closely with the Country Manager to find areas of improvement within the focus areas of Ops and the wider team.
Document key tasks, processes and SLAs and ensure they are updated regularly.
Manage relationships with external merchants and networks, including participating in negotiations together with the Business Development team.
Analyse data to ensure accuracy in order and transaction information.
Work collaboratively across the organisation with Tech, Customer Service, Marketing and Business Development teams to optimize and scale current processes.
Implement new initiatives to enhance the tracking reliability of ShopBack merchants.
Work with the Customer Service team to problem-solve merchant-related issues such as untracked orders and proactively implement solutions to prevent future recurrences.
條件要求
[Requirements]
2-3 years experience in an operations role (experience in the e-commerce industry is a plus).
Be able to manage and set stakeholders expectations.
Good track record with setting up processes and improving productivity.
Excellent with Microsoft Excel functions.
Highly motivated problem solver able to identify issues and provide solutions in a fast-paced startup environment.
Excellent verbal and written communication skills.
Strong attention to detail.
Department of Information Science, Library and Information Science, Statistics, Mathematics will be a plus
