Senior Merchant Operations Executive

ShopBack Team Building

工作內容

[Responsibilities]  

  • Onboard new merchants onto the ShopBack platform.
  • Work closely with the Country Manager to find areas of improvement within the focus areas of Ops and the wider team.
  • Document key tasks, processes and SLAs and ensure they are updated regularly.
  • Manage relationships with external merchants and networks, including participating in negotiations together with the Business Development team.
  • Analyse data to ensure accuracy in order and transaction information.
  • Work collaboratively across the organisation with Tech, Customer Service, Marketing and Business Development teams to optimize and scale current processes.
  • Implement new initiatives to enhance the tracking reliability of ShopBack merchants.
  • Work with the Customer Service team to problem-solve merchant-related issues such as untracked orders and proactively implement solutions to prevent future recurrences.

條件要求

[Requirements]  

  • 2-3 years experience in an operations role (experience in the e-commerce industry is a plus).
  • Be able to manage and set stakeholders expectations.
  • Good track record with setting up processes and improving productivity.
  • Excellent with Microsoft Excel functions.
  • Highly motivated problem solver able to identify issues and provide solutions in a fast-paced startup environment.
  • Excellent verbal and written communication skills.
  • Strong attention to detail.
  • Department of Information Science, Library and Information Science, Statistics, Mathematics will be a plus

公司福利

.到職前三年14天特休(首年按比例14天),4-6年16天特休,第7年起每年加1天特休
.生日假1天
.提供員工股票選擇權
.每人每年Individual Development Plan 補助
.保險:基本的勞健保一定有,還有團體保險
.免費且種類多元的自助吧,有零食、咖啡、飲料,偶爾會出現冰棒、水果、豆花、優格
.辦公室內有桌球桌,累了揪同事打場球吧
.位於台北小巨蛋正對面,交通超便利

薪資範圍

面議(經常性薪資達4萬元)

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