Senior Merchant Operations Executive

ShopBack Team Building



  • Onboard new merchants onto the ShopBack platform.
  • Work closely with the Country Manager to find areas of improvement within the focus areas of Ops and the wider team.
  • Document key tasks, processes and SLAs and ensure they are updated regularly.
  • Manage relationships with external merchants and networks, including participating in negotiations together with the Business Development team.
  • Analyse data to ensure accuracy in order and transaction information.
  • Work collaboratively across the organisation with Tech, Customer Service, Marketing and Business Development teams to optimize and scale current processes.
  • Implement new initiatives to enhance the tracking reliability of ShopBack merchants.
  • Work with the Customer Service team to problem-solve merchant-related issues such as untracked orders and proactively implement solutions to prevent future recurrences.



  • 2-3 years experience in an operations role (experience in the e-commerce industry is a plus).
  • Be able to manage and set stakeholders expectations.
  • Good track record with setting up processes and improving productivity.
  • Excellent with Microsoft Excel functions.
  • Highly motivated problem solver able to identify issues and provide solutions in a fast-paced startup environment.
  • Excellent verbal and written communication skills.
  • Strong attention to detail.
  • Department of Information Science, Library and Information Science, Statistics, Mathematics will be a plus


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