工作內容

- Help lead a team of front-line support representatives to provide world-class support to our customers
- Partner with the entire team to convert initiatives into policies which will have a positive impact on our customers
- Ensure our customer service teams deliver high-quality performance
- Investigate incidents, verifying facts, and figuring out resolutions
- Monitor flagged and inappropriate content and identify trends in online risk
- Collaborate with internal team, both regional and country team
- Dive deep into the performance numbers, perform gap analysis and take data-driven actions to increase the quality and the reactivity of our customer service.

條件要求

Requirements:
- At least Bachelor’s Degree or higher
- Good communication skills in written and spoken English and local language
- At least 2 years of relevant professional experience and people management experience, preferably as a first responder, incident responder, customer service, or customer relations
- Real passion for helping others and crafting customer service experiences that exceed users’ expectations
- Ability to troubleshoot problems and find speedy resolutions
- Skilled at handling multiple issues at once to efficiently prioritize and solve a large number of inquiries

Bonus Points:
- Passionate about great customer experience
- Calm and collected: You will stay calm and can be the rock for those who come to us when they need help
- Patient and attentive: You will have to display patience and empathy while listening to our customers through critical issues and figuring out what they need
- Goal-oriented: You will do what it takes to achieve the critical metrics in providing a high quality of customer experience towards our customers
- Willing to learn: You love learning how things work and you’re always looking for ways to innovate. You enjoy testing different strategies and tracking the results
- Agile: You can move quickly and adapt to a fast-paced and constantly evolving environment. You will be on the front-lines of a highly visible, fast-growing brand

公司福利

.到職前三年14天特休(首年按比例14天),4-6年16天特休,第7年起每年加1天特休
.生日假1天
.提供員工股票選擇權
.每月一次迎新慶生,熱烈歡迎新生
.每月兩次免費午餐,和夥伴聊聊近況
.每季一次Team building,聚餐、唱歌、做蛋糕以及城市尋寶等等...每次主題都不同!
.每年一次健康檢查
.每人每年Individual Development Plan 補助
.保險:基本的勞健保一定有,還有高額的團體保險
.免費且種類多元的自助吧,有零食、咖啡、飲料,偶爾會出現冰棒、水果、豆花、布丁
.辦公室內有桌球桌,累了揪同事打場球吧
.位於台北小巨蛋正對面,交通超便利

薪資範圍

NT$ 800,000 - 1,500,000 (年薪)

此公司其他職缺

.Design, develop, implement, and maintain new and existing web...
正職NT$ 1,000,000 - (年薪)
[Responsibilities of role] - Manage and oversee the engineeri...
正職NT$ 1,400,000 - 3,000,000 (年薪)
Responsibilities: - Architect and build the ShopBack's Web ...
ABOUT US BUILD THE SMARTER WAY TO SHOP ShopBack is a rap...
正職面議(經常性薪資達4萬元)
[Responsibilities] Unearthing new sales opportunities th...
正職面議(經常性薪資達4萬元)
ABOUT US BUILD THE SMARTER WAY TO SHOP ShopBack, the #1 ...
正職NT$ 700,000 - 1,000,000 (年薪)
ABOUT US Build the Smarter Way to Shop! ShopBack...
正職NT$ 800,000 - 1,200,000 (年薪)