技術支援工程師（API 串接／發卡系統）

• Guide and support new clients step-by-step through the technical integration of our API for card issuing, from initial setup to full go-live.
• Act as the primary technical point of contact for clients, providing hands-on assistance, answering integration-related questions, and offering continuous technical support even after they are live.
• Routinely debug and diagnose technical issues within both sandbox and production environments, working directly with clients to identify and implement solutions.
• Manage and execute technical configuration tasks such including whitelisting, credential setup, and other necessary system configurations.
• Develop and maintain clear, comprehensive technical documentation and resources to empower clients and expedite their integration journey.
• Actively participate in client-facing communication channels (e.g., Slack, WhatsApp) to provide timely and effective first-line technical support.
• Effectively translate client feedback and identified integration challenges into actionable insights for our internal Software Engineering teams, facilitating continuous improvement of our API and services.
• Collaborate closely with our Sales, Product, and Engineering teams to ensure a seamless and positive client experience from initial engagement through successful integration and beyond.

• 2+ years of experience in a client-facing technical role, such as Integration Engineer, Solutions Engineer, or Technical Account Manager, with a focus on API integrations.
• Proven ability to guide clients through complex technical processes and provide direct, hands-on support.
• Demonstrated expertise in working with and troubleshooting RESTful APIs.
• Exceptional written and verbal communication skills in both English and Chinese (Mandarin) are essential.
• Strong problem-solving abilities with a methodical approach to diagnosing and resolving technical integration issues.
• Experience in creating and maintaining clear, user-friendly technical documentation.
• A proactive, client-centric mindset with a strong sense of ownership over client success.
• Familiarity with financial technology (FinTech), blockchain, or cryptocurrency is considered a significant advantage.
• Ability to work effectively and collaboratively with cross-functional internal teams, including software development.

公司工作環境 | Work Environment
｜台灣團隊採全遠端（Remote）模式運作，透過線上協作工具進行高效團隊合作
｜The Taiwan team works fully remotely, collaborating efficiently through online tools.

特休制度 | Annual Leave
｜每年 18 天特休假，國定假日見紅即休，無需補班
｜18 days of annual leave per year. Public holidays are observed with no make-up workdays required.

病假制度 | Sick Leave
｜每年 14 天全薪病假
｜14 days of fully paid sick leave per year.

員工健康關懷津貼 | Well-being Allowance
｜每年提供 NTD 8,000 健康關懷補助
｜An annual Well-being Allowance of NTD 8,000 is provided to support employees’ health and wellness.

勞健保 | Labor & Health Insurance
｜依法提供勞保與健保，完全依照政府規定辦理
｜Labor insurance and health insurance are provided in full compliance with government regulations.