專案助理 | 客戶服務忍者 Customer Support Ninja

台灣營養 TaiwanNutrition

工作內容

❖ 訂單管理
❖ 顧客服務,包含客服電話接聽、各社群平台與電子郵件之顧客問題回覆
❖ 客戶商品諮詢、出貨、退貨、換貨、帳務等相關服務
❖ 須充分了解商品特色和品牌理念,回答客戶問題、推薦適合商品
❖ 協助公司營運相關之作業

1. Customer Support: replying to customers inquiries, solving customer problems and providing suggestions.
2. Communicating with shipping department.
3. Creating a faster and efficient communication with customers.
4. In charge of daily orders

條件要求

❖ 抱有渴望學習更多的態度,不限制自己在公司的角色
❖ 2年以上工作經驗
❖ 有電商工作經驗者尤佳,歡迎對運動營養產業具高度興趣者,相信每天上班都是樂趣!
❖ 積極熱心為顧客服務
❖ 有責任感,做事細心,重點是肯學習!
❖ 態度決定你的高度!具備積極學習的態度
❖ 基礎電腦文書使用(如EXCEL)
❖ 動作準確俐落有效率,能扎實做好每一個檢核項目
❖ 重視團隊溝通
❖ 懂得變通、舉一反三,主動積極處理顧客需求
❖ 能夠進行獨立作業和有效率的執行, 確保自己產出的品質和產能
❖ 具有高抗壓性,對事情能快速反應、謹慎處理
❖ 良好的中文與基本英文能力

1. Basic English understanding. (If you understand all job description, then you are qualified). 95% of the time you will speak in Chinese, but we like to practice foreign languages.
2. Having ability to manage multiple assignments.
3. Having a startup mindset.
4. Being organized.
5. Embrace new changes.

***Special Note***

We like to keep job description short and clear, because we don't want to put limits in your mind.
We believe each individual has a different set of skills and talents.
Taiwan Nutrition is the fastest growing fitness e-commerce. Join our team and do your magic.

***Follow Us in Instagram***
Want to know more about what we do here?
Join our 30,000+ followers in Instagram: https://www.instagram.com/taiwannutrition/

公司福利

  1. 個人成長教育補助金。時時刻刻都要學習與成長。
    Self-education scholarship. Always learning and improving.
  2. 健康奶昔、高蛋白飲料、蛋白棒...數不清的美味零食吃到飽。
    All you can eat on our snack bar. Smoothies, protein shakes, protein bars, and more.
  3. 全天候的手沖烘焙咖啡等你一起來享用。如果你想要獲得更多能量與專注力,我們也有提供防彈咖啡 (Bulletproof Coffee)。
    Hand pour fresh roasted Coffee, ready to be served at any time of the day.
    We also have Bulletproof Coffee for those who like to get an extra boost in energy and focus.
  4. 不可缺少的年終獎金。
    End year bonus
  5. 福利基本款不會少的三節禮金。
    3 Special Bonuses
  6. 推薦優秀人才獎金。
    Talent Recommendation Rewards
  7. 基本的勞保、健保、退休金提撥。
    Employee National Insurance and pension.
  8. 員工購物優惠!享折扣,大大滿足
    Employee discount for our products in store.
  9. 沒有任何官僚文化,每一位員工的聲音都一樣重要。扁平的組織,彼此可以輕鬆談話。
    No Bureaucracy. Flat organization with open communication.
  10. 全新又明亮的風水寶地,自然光從大片落地窗照進辦公室,神清氣爽好氣氛。
    New and Bright Feng Shui Style Office. Huge windows and plenty of natural light. Good Energy and Good Vibes.
  11. 開放式的辦公空間,有超大桌子的舒服的椅子。精心設計的桌子把所有惱人的電線藏起來,雙腳再也不會跟電線打架。
    Open style environment with huges tables and comfortable chairs. Tables were specially designed to hide all cables. No more cables running through your feet.
  12. 每年不定期辦各種活動,像是玩VR、聖誕火雞大餐、交換禮物。
    Multiple company activities throughout the year. For example, annual Christmas Dinner party with gift exchange activity.
  13. 中英文交流環境,想讓英文進步?這裡可以幫你一把。
    English and Chinese speaking environment.

薪資範圍

NT$ 30,000 - 35,000 (月薪)