Essential Functions
-Providing our customers immediate support via live-chat and conversations.
-Leverage your deep understanding of our Internal Support Portal to address our members’ concern quickly and accurately.
-Make recommendations for members with your deep knowledge about Twic’s product.
-Representing the voice of the customer to help shape the future roadmap of the product.
-Managing daily operational works such as order fulfillment, payroll report, and claim review.
-Exploring and bringing potential vendors to the Twic marketplace.
-Building positive relationships with vendors
-Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards.
-Assisting with the implementation of new processes and procedures.
-Identifying ways to improve customer experiences.
-Tracking and reporting on operational performance.
-Managing claim review team.
-Anything related to our customers.
- 針對用戶問題提供即時協助
- 運用對內部系統的深刻了解迅速且確實地協助客戶
- 針對客戶需求精確提出建議
- 深入瞭解客戶需求、共同優化發想產品發展藍圖
- 進行日常營運事務，包括訂單履行、薪資報告及帳務核銷
- 蒐集並聯繫潛在合作廠商，將之導入Twic marketplace
- 與合作廠商建立良好合作關係
- 優化營運作業流程
- 協助新導入作業流程之施行
- 優化用戶體驗
- 追蹤並報告營運表現
- 管理帳務核銷團隊
- 與用戶相關之事項
Minimum Qualifications
-Bachelor’s degree or equivalent work experience preferred.
-Experience in the employee benefits is a big plus!
- 學士學位或同等工作經驗
-具有員工福利相關工作經驗者加分
Required Skills
-Excellent verbal and written communication skills, presentation skills, and organizational skills
-Learn quickly, solve problems and make decisions with minimal supervision
-Excellent people and communication skills.
- 具有優異的溝通、報告與組織能力
- 學習迅速，能夠在最少的指導下解決問題
此職缺面試流程採線上面談，無實體會談
採線上遠端工作形式
1) Company laptop
2) $200 USD/month - BeWell funds
3) $30 USD/month - BeConnected funds
4) $300 USD - One-time subsidy to build your home office
5) $1000 USD/year - Health Examination
6) $1000 USD/year - Labor/ Health Insurance
