資深客服體驗工程師, Sr. CX Specialist, myViewBoard

Recently update on 2023-12-04

Job Description

We are looking for an experienced software expert together with customer-driven mindset to provide value to our customers from around the world by solving technical problems in fast-paced technology industry. 

[Responsibility]

  • Apply software skills with debug tools to trouble shoot product issues.
  • Reply support tickets to our end users globally on Ticketing systems (ex: Freshdesk, Azure DevOps).
  • Deliver technical sharing to team members to strengthen hard skills and provide process improvements.
  • Follow and learn new product features in Agile software life cycle monthly/quarterly.
  • Conduct regular calls with frontlines(L1) and regional CS/TS teams(L2) and deliver technical sharing/workshop.
  • Communicate closely with PM, QA, and R&D lead to follow the latest product release.

Requirement

[Basic Qualification]

  • Bachelor's degree in equivalent practical experience.
  • 2+ years of CX specialist/engineer/FAE in Software or Tech companies supporting Global/Regional customers.
  • Hands on experience in software debug tools. (Ex: WireShark, WinDBG, Android Debug Bridge, Website debug tool).
  • Fluent in English speaking and writing.
  • Comfortable in in fast paced, subject to change, and cross-functional team communication environment.

Preferred Qualifications

[Nice to have]

  • Demonstrated track record in global projects impacting over 100k+ users 

Benefits

Welfares by law

勞保、健保、特別休假、勞退、婚假

Other benefits

Salary Range

Negotiable (Above 40K TWD)