As a Junior Application Engineer (AE), you will join our Embedded System Division to provide essential Level 3 technical support for our global education solutions. You will act as a vital bridge between regional technical support teams and internal product teams, transforming real-world market feedback into actionable technical insights. This role is dedicated to a "service-first" principle, ensuring our products perform reliably for educators and students in K-12 environments worldwide.
Global L3 Support: Serve as an escalation point for regional L2 teams, performing technical analysis and providing workarounds for complex product cases.
Issue Validation: Ensure escalated issues include complete reproduction steps and accurate technical logs by performing cross-platform debugging.
Technical Coordination: Collaborate with ODM vendors and internal engineering to drive bug fixes and Root Cause Analysis (RCA) through to final closure.
Technical Enablement: Maintain technical documentation and onboarding guides and provide training to regional teams on "What’s New" in our product lineup.
Lifecycle Support: Assist with firmware release processes (including OTA settings) and support products from launch through to End-of-Life (EOL).
Market Intelligence: Translate customer insights and field observations into actionable inputs for product roadmaps.
Bachelor’s degree in Computer Science, Electronic Engineering, Information Management, or a related technical field.
3+ years of experience in technical support, testing, or field trials.
Strong logical thinking and disciplined troubleshooting skills to identify root causes in hardware, firmware, and software.
Excellent English communication skills (written and verbal) for interacting with global teams and documenting technical insights.
A "service-first" attitude with the ability to work collaboratively in a fast-paced, cross-functional environment.
Experience with K-12 education technology or large-scale device deployment.
Demonstrated ability to handle "firefighting" issues and rebuild customer confidence in high-pressure situations.
ViewSonic規劃符合組織與個人發展之學習方案，讓同仁充分發揮潛能與專業志趣。開放式的組織環境以及自由愉快的工作氣氛，帶領每一位員工盡情揮灑熱情並尋找到屬於自己的絕佳舞台。
具競爭力之薪資制度
公司提供具市場競爭力的薪資制度，並不吝與同仁分享營運上的績優表現。正職員工享有：
■ 保障薪資14個月
■ 與獲利連結之員工分紅
優於勞基法之福利措施
■ 完善的保險計畫：
依法為每位員工投保勞工保險、全民健康保險及每月定期提繳退休金外，員工享有團體綜合保險保障，包括壽險、意外險、醫療險、癌症險等。員工並可自費為眷屬加保，享受優於業界之保障內容與額度。
■ 彈性的假勤制度：
給予一年7天有薪年假加上5天全薪病假。
■ 周詳的員工保健方案：
重視同仁的身心健康，定期辦理員工健康檢查方案，幫助同仁掌握健康狀況。
重視工作環境與生活品質之間的平衡。明亮優雅的辦公空間及全天候的咖啡供應，讓員工在工作同時也能享受生活。
■ 優惠的員購機會：
本公司各項產品均可洽詢員購優惠價格。
■ 豐富的員工活動：
規劃年度員工旅遊、系列講座、社團活動 (瑜珈社、登山社、籃球社、羽球社、桌球社)、婚喪補助、年節獎金、年度buffet聚餐、特約商店等活動，增進同仁間情感交流。
■ 獨創的藝文陶冶環境：
除了掛滿名家畫作的辦公環境外，不定期舉辦主題性知名畫家之畫作展覽，培養同仁的藝文氣息與美學觀念，鼓勵從藝術氛圍中激發創意。
■ 員工健身房：
全新完工的舒適健身房，提供員工多樣化的運動選擇，讓員工可以達到健康生活、快樂工作的目標。
ViewSonic is committed to creating an inclusive and equitable workplace.
We believe in fostering an environment where every individual is valued and respected. Our hiring process is designed to be transparent, fair, and merit-based, ensuring equal opportunities for all candidates. ViewSonic does not tolerate discrimination of any kind, whether based on race, color, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other legally protected status.
If you need any support or adjustments during the application process, please let us know through the application form, and we will ensure a smooth and comfortable experience for you.
