－ Overall management of IT network – servers, IP telephony, security and network infrastructure.
－ Microsoft platform skill and capabilities, such as Windows Server OS, Windows Win-7/10 OS.
－ Windows network permissions, network printer/scanner installation.
－ AntiVirus (TrendMicro) / Antispam configuration & management.
－ Administer IP office telephone system, including training for groups / individuals as required.
－ Investigate, troubleshoot and resolve system hardware/software problems in response to end users and escalate speedily to IT Supervisor/Director.
－ Recognize, research, isolate and resolve hardware and software problems.
－ Install and configure new and existing computer based systems.
－ Provide guidance, technical assistance and incidental training to end-users.