Senior User Experience Researcher

We believe knowing users is the only way to design products people love.

Roles and Responsibilities

1. Participate in the early-stage products/features discovery process, to understand users’ needs, pain points, markets, competitors… (products incl. Whoscall, FinTech product)
2. Plan, and conduct user experience research.
3. Find solutions from valuable insights and impact to the products.
4. Share research findings with stakeholders, cross-functional peers, and other designers, using effective verbal, written, and visual communication skills.
5. As a leader in the domain of research and provide mentorship to product designers on the team as they support collaborative research efforts and execute independent projects. 
6. Enjoy work in a data-driven, user center, and creative environment.

Minimum requirements

1. Bachelor’s degree in a UX-related field (human factors, human-computer interaction (HCI), psychology, sociology, anthropology…) or equivalent practical experience.
2. 5+ years of experience in user experience research.
3. A strong user experience research portfolio with case studies demonstrating your research reports, process, and decision-making.
4. Experience in App (incl. iOS, Android) & web consumer-facing products.
5. Experience with quantitative research and qualitative research (individual user interview, focus group, diary studies, user behavior cross-analysis, usability testing, metrics, A/B testing…etc)
6. Understand each research methodology, and knowledge to apply the right methodology at the right time.

Preferred requirements

1. Experience in FinTech products. (loan, bank service, payment…)
2. Familiar with any prototyping and wireframe tools.
3. Have a design thinking mindset or experience.
4. Experience in remote user interviews and usability testing.

About Product Design Team

If you want to know how we work or what we have learned, feel free to refer to the Medium of our product design team’s https://medium.com/gogolook-design

Gogolook 不斷在尋找想與我們一起挑戰全世界的夥伴，我們提供開放自由的工作環境、優於一般企業的員工福利與薪資結構。公司目前執行遠端優先政策，讓員工可以自由選擇是在家、公司、或是其他你希望的地方工作，歡迎各方優秀人才加入我們。

● 自我實現假

確保每位同事自入職起即享有每年27天起的有薪年假。並隨著年資累積有薪年假總天數最高可達45天。

● 身心休養帶薪假

30天全薪特別病假，也代表我們對夥伴們健康的重視，涵括生理與心理層面。使用此假時不須檢附任何證明或看診收據便可申請

● 綠洲假

每月無需理由可享有一天下午四點整下班，提早跟家人、朋友相聚

● 彈性的上班時間

每天九點到十一點裡要幾點來都好，八小時工作時數主管同意就可以

● 辦公地點捷運站出口步行七分鐘直達

位於敦南商圈，近文湖線六張犁站，多條公車路線行經，四通八達

● 舒適的工作環境

辦公室享有極佳視野，讓你享受日落美景 

● 週三餐點供應

每週早餐或是下午茶免費提供，正職、工讀生、實習生都能拿

● 免費咖啡與零食隨便吃

每週補充豐富零食，並有每罐飲料 5 大洋起的飲料販賣機

● 多元化的社團

每月都有社團補助費，運動健身社、電玩社、桌遊社、美劇社等讓你選