Junior Account Manager

About the Opportunity:

At Payment Team, we are redefining the future of payments. With over three years of experience connecting fiat to fiat payment processors, we have established ourselves as a trusted leader in payment aggregation. Our mission goes beyond providing secure and stable payment services; we’re also committed to delivering innovative on/off-ramp solutions that bridge traditional and digital payment ecosystems.

At BTSE Payment Solutions, Customer Success sits at the nexus of our sales, product, and marketing teams helping to drive company growth and define the future of digital finance. Just like Lego blocks, what our customers build with Payment Solutions is much more than the sum of its parts. No team knows this better than our Customer Success Managers, who act as consultative business partners to our largest customers, serving as a bridge between their needs and our product.

As a Partnerships & Business Development Manager on the Payment team, you will work closely with our largest clients. Each client has unique needs and you will act as a trusted business advisor, helping them effectively leverage our product to drive impact in mission-critical areas of their organization and transform the way they engage with traders.

Responsibilities:
As a Partnerships & Business Development Manager, you'll be the point-person responsible for a portfolio of our largest strategic customers.
● Drive adoption, growth, and retention of our customers by building trusted relationships and delivering the maximum value of the product
● Use touch-points, such as Business Reviews, to learn about their business priorities and guide them on how to leverage the Payment Solutions best
● Evangelize new enterprise products for the customer, helping them to deepen and expand their usage of our Payment Solutions
● Use your deep Payment Solutions product knowledge to onboard and lead new enterprise customers to value
● Simultaneously manage multiple customers who are at different points on the customer lifecycle
● Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen Payment Solutions proficiency
● Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights

You have a minimum of 2+ years of direct client management experience, ideally in a Customer Success, Account Management, or Sales role at a B2B technology company.
● Interest in Crypto/Web3 is a must, experience in centralized exchange business a plus.
● You have a track record of delivering value to complex customers with large employee bases
● You thrive by building long-term relationships and partnering with a range of stakeholders including business, technical, and executive teams
● You are consultative and are able to navigate the complexities and needs of clients across industry and lifecycle
● You are a teacher at heart with the ability to distill technical or complex systems into simpler concepts to empower customers
● You execute with excellence and have a deep track record of creating a significant impact for your customers
● You are a resourceful and creative problem solver, never losing sight of the “why” behind the “what”
● Strong strategic thinking and analytical reasoning.
● Hubspot, salesforce, or other CRM experience preferred.
● Exceptional communication skills and ability to think critically about data requests across the entire organization.

We prioritize employee well-being through a comprehensive benefits package:
● Health & Wellness Benefits: Comprehensive health insurance, annual check-ups and onsite wellness initiatives.
● Flexible Work Arrangements (Role-Dependent): We support flexibility while ensuring effective team collaboration.
● Growth Opportunities: Career advancement opportunities in a rapidly expanding industry with international exposure.
● Comprehensive Leave Benefits: Enjoy paid volunteer time, Christmas Day and birthday leave, on top of annual leave, paid sick leave, enhanced maternity/paternity leave.
● Employee Engagement: Enjoy weekly lunches, team-building activities, and a dynamic and collaborative work environment.

我們通過全面的福利計劃優先考慮員工福祉：
● 健康福祉：完善的團體健康保險、年度健康檢查，並提供職場健康活動，保障您的身心健康。
● 彈性工作安排(視職務而定)：彈性上班，同時確保團隊高效合作。
● 成長機會：在快速成長的產業中拓展國際實務經驗，幫助職涯成長。
● 完善的休假福利：除了優於法規的年度休假、帶薪病假、產假/陪產假外，還享有帶薪志工假、聖誕假及生日假，讓您兼顧工作與生活。
● 員工參與：每週兩次免費午餐、定期團隊建設活動，打造多元合作的工作環境。