歡迎先逛逛我們的網站！
https://www.ematicsolutions.com/tw/
歡迎應屆畢業生與想轉職工程師的有志之士踴躍應徵！
Ematic Solutions 是一間來自新加坡的軟體新創公司，致力於行銷相關科技的推廣與發展。在台灣，Ematic協助數以百計的客戶優化其行銷策略，我們是行銷優化工具與平台（MarTech）的專家，瞭解海內外各種行銷工具的特性，與全球數種行銷平台合作，提供客戶各種行銷工具的產品組合。開發出適合客戶行銷行為的工具，進一步協助行銷人員達到行銷活動目的。
Ematic Solutions 的規模與業務量成長速度穩定，並且持續增加漲幅。我們既有的產品受到許多客戶的歡迎，我們的客戶橫跨多產業， Sephora、W Hotel、Grab、KKDAY、KKBOX、AirAsia皆與Ematic密切合作。
想要親身體驗新創外商的你
我們擁有非常多元的跨國工程師團隊，同時擁有工程師思考與頻繁交流的環境，你的技能更能夠學習到不同層次的 mindset。我們希望喜歡有興趣、願意主動學習與瞭解 Marketing Technology 的你一起加入我們！
【工作內容】
針對客戶或者公司內部的需求，應用數據與機器學習的概念與理論，協助設計解決方案，解決客戶行銷人員面臨到的問題。
協助設置Ematic Solutions軟體服務與串接，與客戶開發團隊直接互動溝通，處理故障排除與產品需求回測，藉此不斷精進自己，了解最新的程式技術應用。
同時頻繁地與團隊內的行銷策略分析師、設計師、產品經理與海外團隊等其他部門密切合作協助解決客戶問題。協助客戶導入 Ematic 旗下產品、並可以與來自各種產業的客戶討論、建議產品使用情境，增進自己的應用能力。
我們認為工程師最有價值的貢獻在於，能夠創造出解決問題的工具。若你發現在公司內部的每日工作範圍內，有需要開發新的應用工具給公司同仁使用，使得團隊在工作上更有效率、更便捷，我們都非常歡迎！因此有非常多 支線任務可以執行，讓你工作不無聊，上班超有挑戰！
#DigitalMarketing #SaaS #MarTech
JOIN OUR TEAM IF YOU
-
- Have 0-2 years of working experience with a Bachelor’s degree or equivalent
- Have >1-year Customer / Technical Support experience. Fresh graduates with internship experience with Customer / Technical Support are welcomed to apply.
- Have impeccable written and verbal communication skills in both English and local language
- Have advanced Microsoft Office skills (Excel is a must and obsessed to Data Analytics)
- Basic understanding and knowledge in Rest API.
- Basic programming language such as PHP, Javascript, CSS, SQL, HTML
- Have excellent organizational skills and have demonstrated the ability to work in a fast-paced, high-pressure environment for long periods of time.
- Are committed to excellence, and self-improvement
- Basic knowledge and understanding in Marketing Technologies like Messaging, Analytics CDP, Attribution is an added advantage.
- Have a strong Interest in problem-solving translated from data
YOUR DAY MIGHT INCLUDE
-
- Provide onboarding support to new customers by following the established SOP’s
- Timely execution of requests (Customer or technical) from the customer success team
- Gather user feedback and needs, and provide constructive suggestions to internal and external stakeholders to ensure smooth customer service flow
- Work with cross-functional team on ad-hoc projects for anything customer related
- On-going daily support for existing customer focused on retention and growth
Please provide English CV 應徵請提供英文履歷
