Jr. Customer Success Operations 客戶成功經理 （營運）

Please take a look at our website
https://www.ematicsolutions.com/tw/

#YOUR DAY MIGHT INCLUDE 

• Provide onboarding support to new customers using automated onboarding process
• Timely execution of requests (Customer or technical) from the customer success team
• Maintain the cleanliness of the pipeline of opportunities and growth for the Customer Success team within the local market
• Gather user feedback and needs, and provide constructive suggestions to internal and external stakeholders to ensure smooth customer service flow
• Contribute to feedback to the internal team on product improvements to enhance customer engagement based upon their experiences.
• Work with cross functional team on ad-hoc projects for anything customer related.
• Document troubleshooting and problem resolution steps.
• Researching on various All-in-One Cross Channel Platform and Digital Marketing tools, processes and concepts.
• Driving & managing customer success activities + outcomes in the Taiwan market
• Establishing the company’s definitions and goals for customer growth
• Identifying opportunities for continuous improvement and learn from best practices in the industry

Please provide English CV 應徵請提供英文履歷

#JOIN OUR TEAM IF YOU 

• Have 0-2 years of working experience with a Bachelor’s degree in Digital Marketing, International Business or equivalent. 
• Have >1 year Customer support experience. Fresh graduates with internship experience with customer support are welcomed to apply.
• Have impeccable written and verbal communication skills in English and local languages
• Have advanced Microsoft Office skills (Excel is a must!)
• Have excellent organizational skills and have demonstrated the ability to work in a fast-paced, high pressure environment for long periods of time. 
• Are committed to excellence, and self-improvement
• Obsessed about Digital Marketing, Martech, and Customer Success with a strong application/integration background as well as previous experience managing customer's escalations.
• It will be a plus if you are experienced in SEO, content marketing, or advertising!
• 如果你只符合其中幾項，沒關係！只要你充滿好奇及熱血學習的心，不要猶豫！歡迎投遞！

#CRM #AM #DigitalMarketing #SaaS #MarTech

#WHY YOU NEED TO JOIN US:

✨年假優於勞基法：Ematic的年假無上限！而且加入第一天即享有年假！
✨休假制度富有彈性：感冒不舒服可選擇遠端上班，遇補班則不補班！
✨良好升遷管道：可依能力、工作內容討論工作時間與薪資。
✨新創團隊的環境：帶你認識新創世界的夥伴們，拓展人脈、並成為新創界的一份子。不定期的團隊Game Night，一起打電動、密室逃脫、雷射槍戰舒壓！
✨喝酒喝不停：公司內定期舉行Happy Hour，讓你喝啤酒喝到飽，和整個電子商務產業的同行交朋友！
✨All the perks that come along with working in a startup; we pay competitively and we help each other grow into the best versions of ourselves.
✨Be part of a fast growing company that nurtures entrepreneurial nature, startup culture and wants to unlock the best version of you.
✨Work with a diverse team of smart people who are also fun after work.
✨Opportunities to learn directly from our excellent leadership team.
✨Collaborate with a multi-national team across APAC.
✨Opportunity to travel for better exposure across our operating markets.