YOUR DAY MIGHT INCLUDE
● On-boarding and partnering with our customers, to ensure that they’re up and running with their platform of choice and setup for success.
● Establish and maintain a strong relationship with key decision makers within the assigned accounts B2B customers/portfolios
● Maintaining a consistent response and communication and ensuring customer’s expectations are well managed.
● Reviewing customer performance and providing a strong strategic plan that results in maximizing growth and ROI
● Contribute to feedback to the internal team on product improvements to enhance customer engagement based upon their experiences.
● Identify customer’s growth opportunities throughout the subscription period and create and execute renewal/retention strategies as well as identifying upsell and cross sell opportunities
● Document troubleshooting and problem resolution steps.
● Focus on customer retention activities as part of the countries portfolio growth focus
● Researching on various All-in-One Cross Channel Platform and Digital Marketing tools, processes and concepts.
● Driving & managing customer success activities + outcomes in the Taiwan market
● Defining and optimizing the customer lifecycle
● Establishing the company’s definitions and goals for customer growth
● Identifying opportunities for continuous improvement and learn from best practices in the industry
● 懂得利用數據幫助各產業客戶做行銷策略，結合企業內外部數據表現（如: Google Analytics） 進行決策分析，幫助客戶達到企業業績目標。
● 積極地協助客戶利用 Ematic 的產品與服務，執行正確的行銷策略（EDM 內容＆相關行銷文案發想）。
● 定期健診客戶的表現，按照客戶使用 Ematic 服務之數據，建議適合該客戶的Ematic 服務/產品，為客戶帶來更大的效益。
● 隨時掌握客戶近期的目標與未來的發展方向，替客戶尋找適合的數據行銷工具/平台，或是建議客戶用哪些 Ematic 提供的服務與產品來達到目標。
#JOIN US IF YOU:
● Have 1-2 years in Customer Success and/or Digital Marketing experience, with a keen interest in different marketing technology platforms.
● Have analytical and strong problem solving skills to synthesize data into clear insights for customers.
● A fast and continuous learner, especially in this fast changing technology driven environment
● Ability to prioritize, multi-task, and perform effectively under pressure
● Have impeccable written and verbal communication skills, both in English and Taiwanese
● Strong characters and attitude who are:
○ Detail orientated and highly organized
○ Has good communication skills - Able to convey difficult concepts to the customers and have, good negotiation skills.
○ A good team player and aims to continue improving with the team and also able to work within and cross departments
○ A fast learner, able to adapt to change quickly and able to align with business direction
● Basic knowledge on Email Marketing tools/platforms / Digital Marketing Tools / Data analytics, Microsoft office
If you're looking for a senior role:
● Have 3-5 years of Account Management OR Sales / Business Development at a Software/SaaS company, Marketing Tech company OR Digital Marketing Agency.
● At least 2 years of management experience in leading a team.
● Proven ability to build and maintain strong relationships with a diverse set of internal and external constituencies
● Excellent data analytical abilities (able to work with numbers, draw analysis)
● Excellent organization, project management, time management, and communication + collaboration skills
● Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
● Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start- up environment
● Strong understanding of business processes/acumen and their implementation into enterprise applications
● Have a good knowledge and exposure on Email Marketing tools/platforms / Digital Marketing Tools / Data analytics, Microsoft office.
#WHY YOU NNED TO JOIN US:
☑️All the perks that comes along with working in a startup; we pay competitively and we help each other grow into the best versions of ourselves.
☑️Be part of a fast growing company that nurtures entrepreneurial nature, startup culture and wants to unlock the best version of you.
☑️Work with a diverse team of smart people who are also fun after work.
☑️Opportunities to learn directly from our excellent leadership team.
☑️Collaborate with a multi-national team across APAC.
☑️Opportunity to travel for better exposure across our operating markets.
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