客戶成功經理 Jr. Customer Success Manager (Account Management) / Consultant

Please take a look at our website
https://www.ematicsolutions.com/tw/

YOUR DAY MIGHT INCLUDE

• On-boarding and partnering with our customers, to ensure that they’re up and running with their platform of choice and set up for success.

• Establish and maintain a strong relationship with key decision makers within the assigned accounts B2B customers/portfolios

• Maintaining a consistent response and communication and ensuring customer’s expectations are well managed.

• Reviewing customer performance and providing a strong strategic plan that results in maximizing growth and ROI

• Contribute to feedback to the internal team on product improvements to enhance customer engagement based upon their experiences.

• Identify customer’s growth opportunities throughout the subscription period and create and execute renewal/retention strategies as well as identifying upsell and cross sell opportunities

• Document troubleshooting and problem resolution steps.

• Focus on customer retention activities as part of the countries portfolio growth focus

• Researching on various All-in-One Cross Channel Platform and Digital Marketing tools, processes and concepts.

• Driving & managing customer success activities + outcomes in the Taiwan market

• Defining and optimizing the customer lifecycle

• Establishing the company’s definitions and goals for customer growth

• Identifying opportunities for continuous improvement and learn from best practices in the industry

#你的任務:

• 懂得利用數據幫助各產業客戶做行銷策略，結合企業內外部數據表現（如: Google Analytics） 進行決策分析，幫助客戶達到企業業績目標。
• 協助顧客整合、設置並教學使用我們的產品與服務
• 積極地協助客戶利用 Ematic 的產品與服務，執行正確的行銷策略（EDM 內容＆相關行銷文案發想）。
• 定期健診客戶的表現，按照客戶使用 Ematic 服務之數據，建議適合該客戶的Ematic 服務/產品，為客戶帶來更大的效益。
• 與團隊中的策略分析師、工程師、設計師甚至是其他部門密切合作，提供穩定的行銷策略服務給客戶。
• 協助客戶優化行銷策略、或是協助客戶規劃長期且永續性的顧客使用體驗，使其生命週期更長久。
• 主動為客戶發現問題，提供客戶解決的方案，並在客戶能力所及的範圍內教學，預防下一次的狀況發生。或是提供優化的建議，讓雙方的合作更順暢且更有效率。
• 隨時掌握客戶近期的目標與未來的發展方向，替客戶尋找適合的數據行銷工具/平台，或是建議客戶用哪些 Ematic 提供的服務與產品來達到目標。
• 需要藉由與顧客保持良好與信任的關係，以達到顧客續留。你就是最關鍵的人物！

Please provide English CV 應徵請提供英文履歷

#CRM #AM #DigitalMarketing #SaaS #MarTech

#JOIN US IF YOU:

•  Have 1-2 years in Customer Success and/or Digital Marketing experience, with a keen interest in different marketing technology platforms.
• Have analytical and strong problem solving skills to synthesize data into clear insights for customers.
• A fast and continuous learner, especially in this fast-changing technology-driven environment
• Ability to prioritize, multi-task, and perform effectively under pressure
• Have impeccable written and verbal communication skills, both in English and Taiwanese
• Strong characters and attitude who are:
  •  Detail orientated and highly organized
  • Has good communication skills - Able to convey difficult concepts to the customers and have, good negotiation skills.
  • A good team player and aims to continue improving with the team and also able to work within and cross departments
  • A fast learner, able to adapt to change quickly and able to align with business direction
• Basic knowledge on Email Marketing tools/platforms / Digital Marketing Tools / Data analytics, Microsoft office
• 若你是社會新鮮人但擁有一顆充滿好奇及勇於學習的心，別猶豫了趕快來應徵吧！

#If you're looking for a senior role: 

• Have 3-5 years of Account Management OR Sales / Business Development at a Software/SaaS company, Marketing Tech company OR Digital Marketing Agency.
• At least 2 years of management experience in leading a team.
• Proven ability to build and maintain strong relationships with a diverse set of internal and external constituencies
• Excellent data analytical abilities (able to work with numbers, draw analysis)
• Excellent organization, project management, time management, and communication + collaboration skills
• Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
• Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start- up environment
• Strong understanding of business processes/acumen and their implementation into enterprise applications
• Have a good knowledge and exposure on Email Marketing tools/platforms / Digital Marketing Tools / Data analytics, Microsoft office.
• It will be a plus if you are experienced in SEO, content marketing, or advertising.

#WHY YOU NEED TO JOIN US:

✨年假優於勞基法：Ematic的年假無上限！而且加入第一天即享有年假！
✨休假制度富有彈性：感冒不舒服可選擇遠端上班，遇補班則不補班！
✨良好升遷管道：可依能力、工作內容討論工作時間與薪資。
✨新創團隊的環境：帶你認識新創世界的夥伴們，拓展人脈、並成為新創界的一份子。不定期的團隊Game Night，一起打電動、密室逃脫、雷射槍戰舒壓！
✨喝酒喝不停：公司內定期舉行Happy Hour，讓你喝啤酒喝到飽，和整個電子商務產業的同行交朋友！
✨All the perks that come along with working in a startup; we pay competitively and we help each other grow into the best versions of ourselves.
✨Be part of a fast growing company that nurtures entrepreneurial nature, startup culture and wants to unlock the best version of you.
✨Work with a diverse team of smart people who are also fun after work.
✨Opportunities to learn directly from our excellent leadership team.
✨Collaborate with a multi-national team across APAC.
✨Opportunity to travel for better exposure across our operating markets.