資深客戶成功經理 Senior Customer Success Manager

Our people around the world!

工作內容

Ematic Solutions 是一間來自新加坡的軟體新創公司,致力於行銷相關科技的推廣與發展。在台灣,Ematic協助數以百計的客戶優化其行銷策略,我們是行銷優化工具與平台(MarTech)的專家,瞭解海內外各種行銷工具的特性,與全球數種行銷平台合作,提供客戶各種行銷工具的產品組合。開發出適合客戶行銷行為的工具,進一步協助行銷人員達到行銷活動目的。

Ematic Solutions 的規模與業務量成長速度穩定,並且持續增加漲幅。我們既有的產品受到許多客戶的歡迎,我們的客戶橫跨多產業, Sephora、W Hotel、Grab、KKDAY、KKBOX、AirAsia皆與Ematic密切合作。

給想要親身體驗新創外商的你:

YOUR DAY MIGHT INCLUDE
● Driving & managing customer success activities + outcomes in the Taiwan market
● Defining and optimizing the customer lifecycle
● Measuring the effectiveness of customer success
● Leading a world-class customer success team, using data to drive success
● Enhancing effectiveness and efficiency through technology
● Developing and delivering quarterly success review
● Establishing the company’s definitions and goals for customer growth
● Branding and marketing Ematic to wider coverage
● Identifying opportunities for continuous improvement and learn from best practices in the industry

條件要求

必備條件:

● 3-5 years of Account Management OR Sales / Business Development at a Software/SaaS company OR Digital Marketing Agency
● At least 2 years of management experience in leading a team
● Proven ability to build and maintain strong relationships with a diverse set of internal
and external constituencies
● Experience leading teams that consist of multi levels of management
● Excellent data analytical abilities (able to work with numbers, draw analysis)
● Excellent organization, project management, time management, and communication +
collaboration skills
● Ability to explain technical solutions, establish goals, develop opportunities, and provide
reporting/dashboards to identify trends and improve the customer experience
● Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
● Strong understanding of business processes and their implementation into enterprise
applications
● Willingness to 'roll up one's sleeves' and assist wherever needed
● Developed successful long-term strategic relationships with key accounts.
Account Managementclient relationship managementGoogle Analytics

遠端型態

部分遠端面試

一次與二次面試可以遠端進行、最後一關需要 Onsite

部分遠端工作

將視政府公部門的宣布以及辦公大樓的規定而開始遠距工作

公司福利

#WHY YOU NEED TO JOIN US:

✨年假優於勞基法:Ematic的年假無上限!而且加入第一天即享有年假!
✨休假制度富有彈性:可以選擇在家上班、遇補班則在家待命,不補班!

✨良好升遷管道:可依能力、工作內容討論工作時間與薪資。
✨新創團隊的環境:帶你認識新創世界的夥伴們,拓展人脈、並成為新創界的一份子。不定期的團隊Game Night,一起打電動、密室逃脫、雷射槍戰舒壓!
✨喝酒喝不停:公司內定期舉行Happy Hour,讓你喝啤酒喝到飽,和整個電子商務產業的同行交朋友!

☑️All the perks that comes along with working in a startup; we pay competitively and we help each other grow into the best versions of ourselves.

☑️Be part of a fast growing company that nurtures entrepreneurial nature, startup culture and wants to unlock the best version of you.

☑️Work with a diverse team of smart people who are also fun after work.

☑️Opportunities to learn directly from our excellent leadership team.

☑️Collaborate with a multi-national team across APAC.

☑️Opportunity to travel for better exposure across our operating markets.

薪資範圍

NT$ 38,000 - 50,000 (月薪)

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