In 2026, Flexii (an on-demand work-matching platform operating in Hong Kong, Singapore, and Taiwan) is scaling its mission to "unlock people's potential" through flexible work. We’re searching for a Account Manager who can Booost Flexii’s growth to the next level.
We are seeking a results-driven Account Management Specialist/ Manager to own the end-to-end customer journey for a portfolio of high-value accounts. In this role, you will be part of the Account Management team responsible for ensuring customers achieve their business goals while identifying opportunities for account expansion and upselling. You will leverage advanced data analytics and operational workflows to provide proactive, consultative support to our clients and increase the client’s stickiness to maximize Flexii values.
Key Responsibilities
Upselling & Revenue Expansion:
Identify and pursue upselling and cross-selling opportunities by aligning additional products or services with evolving customer needs.
Partner with Sales to manage renewals and negotiate contract expansions.
Data Analysis & Insights:
Analyze customer usage patterns and engagement metrics to predict churn risks and growth opportunities.
Translate complex data sets into actionable "value scores" and business reviews for stakeholders.
Monitor key performance indicators (KPIs) such as Clients usage, Retention Rate, and Product Adoption.
Operational Excellence & Skill Sets:
Manage the full customer lifecycle, from onboarding to long-term strategic alignment.
Develop and implement scalable "playbooks" for customer engagement and issue resolution.
Strategic Advisory & Advocacy:
Serve as the "Voice of the Customer" internally, collaborating with the Product, CS and Tech team to advise the product roadmap.
Conduct quarterly reviews to demonstrate measurable outcomes and strategic value.
Required Qualifications & Qualities
Experience: 3–5+ years in Customer Success, Account Management, or a similar revenue-focused role, preferably in a SaaS or technology environment.
Analytical Prowess: Ability to use data visualization and basic data manipulation to drive decision-making.
Operational Fluency: Proficiency with CRM tools, workflow automation, and project management frameworks.
Communication Mastery: Exceptional interpersonal skills with the ability to navigate difficult renewal discussions and present to C-suite executives.
AI Literacy: Ability to work with AI for CRM automation, data summaries, and predictive health scoring.
Resilience & Empathy: Strong emotional intelligence (EQ) to build long-term trust even during technical escalations or service disruptions.
Other benefits will be based on Taiwan Employment laws.
